Shuang Xi Chinese Sushi - Sonheuwel

I will give service 5 stars as the cashier was very friendly. But this has got to be the most disgusting chinese food I have ever eaten. Food: 1 Service: 5 Atmosphere: 1

Lovely comfort food, loved the fried dumplings and chili soy sauce, good value for money Service: Take out Meal type: Dinner Price per person: R 200–250 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes: Fried Dumplings

Service: Delivery Meal type: Dinner Price per person: R 350–400 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Crab Stick Cheese Spring Roll, Fashion Sandwich, Noodles

Dear Restaurant Management/Owner’s Name, I am writing to express my disappointment with the recent experience my partner and I had at your restaurant, where we have been loyal customers for many years. During our recent visit, we encountered an issue with our order due to miscommunication from both sides. I want to emphasize that I handled this situation with respect and simply requested that the incorrect order be swapped for the correct one. However, to our disappointment, the two employees we interacted with were rude and disrespectful. What was particularly disheartening was hearing the employees speak about us in their own language, unaware that we understood what they were saying. Not only did they make negative remarks about us, but they also proceeded to speak rudely about us to another customer who came in after us. This experience was genuinely disappointing, especially as we have always enjoyed your food and have never had issues with the service in the past. We had always felt welcomed and valued as customers until now, and it’s regrettable that this incident has affected our perception of your establishment. Thank you for your attention to this matter. We hope to see improvements in customer service, as it would be unfortunate to lose the loyalty we have felt toward your restaurant over the years.

I ordered a sushi combo from Mr D, and presentation looked fine, but there was a peice of SHARP plastic inside one of the rolls! I cut the inside of my mouth and it caused bleeding! I am very dissatisfied. Service: Delivery Meal type: Lunch Food: 1