Fitness Kitchen La - South El Monte

I am shocked and disappointed at the lack of communication this company has. I was notified by email that they had to temporarily shut down their kitchen to do a Covid cleaning and that deliveries would continue starting 1/17. I placed my order as I typically did online via their website on Thursday 1/13 and received a confirmation email for my order. The next day I noticed my card was not charged so I began to wonder why. I tried contacting them via phone and email and received no reply. I did not receive my reminder email I would usually get on Sunday 1/16 so I emailed and text again and my email came back as undeliverable. I went into their website and it says they are not accepting orders. I realize many small businesses are struggling due to Covid and I understand, however I find it very unprofessional to not have been contacted by the company at all to inform of their apparent closure. If they ever re-open, I will certainly not return as a customer. I do hope they are all in good health, but I also do expect communication especially as a long time customer. Very disappointed.

The food is good, but the packaging is awful. More often than not, the ice packs (which are beyond their useful life) are leaking into and through the cooler bag. The result is a slimy mess on your food containers, your kitchen and doorstep. My concern is that I'm eating the fluid from the leaking ice packs. I've complained several times about this only to be told that it would be reported to the kitchen staff and could I submit pictures of the leaking bags. I want to love the service, but they are making it hard for me.

Unfortunately, prices went up and I chose to cancel my subscription. The food was great, but $20 for a salad is a bit much. The delivery was often made in the middle of the night (2 AM, 3 AM) and the ice packs were melted by morning leaving the food at room temperature. I think it was OK, but I imagine the bags aren't insulated enough for summer drop offs. My reason for a one star review, however, is due to my cancellation not going through. Customer service answers and returns calls, but they don't actually go through with changes that you request and there is no way to cancel online. You have to go through customer service. I called customer service and emailed multiple times for a refund after they made a mistake on a previous charge. I was told that I'd receive a refund but I never did. I called customer service to pause my subscription and I continued being charged every week. I emailed customer service to cancel my subscription and I am still seeing pending charges each week. I have to dispute the charge on my credit card every week. Thankfully, my credit card company took care of the first refund and is working on the reoccurring weekly bill that I am still receiving.

These guys are amazing, the meals are super fresh and in about 6 weeks using them, I did not have one meal that I did not like! Beth in Customer Care is amazing and responds in an instant to questions. I am on an a la carte plan since I am doing 4:3 alternate day fasting. I am getting 3 days/ 2 meals a day delivered on a balanced diet. This makes it so easy to keep within calorie limits and balance the macros, that even the fasting days on which I don 't get meals are easy. Simply balanced! When my hubby saw my weight loss success and how I raved about the taste he joined me and we upped the portion size from slim to maintain and are now sharing a meal still leaving us both satisfied. There were a few meals where I thought how in the world will this still be yummy when heated up? but it was! Things like flank steak even were still juicy after heating. Is it pricey- yes. But if you were to count the money you would spend on this variety of fresh ingredients and the amount you would throw away because you cannot eat that much, it is totally worth it!

I’m posting the same review that I did on Yelp— SO YUMMY!! I’m on my second week of this meal plan service, and every meal has been a hit so far! I am very impressed by the quick and attentive response from the customer service staff. Everyone knows that quality products and services are great, but it’s the customer service that retains business!Anyway, thank you Fitness Kitchen for existing! Every time I sit down to eat a meal I thank God for you, that you would spend your time and effort to prepare delicious meals for our nutrition. THANK YOU!