Happy Palace - South Norfolk

Great selection of dishes, friendly staff and tasty food. Generous portions Service: Take out Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Special Fried Rice, Crispy Chilli Beef

I am extremely disappointed that after 15 years of ordering takeout from this restaurant on a weekly or bi-weekly basis, spending at least £55 per order, our order was once again incorrect. To make matters worse, the owner, Neil, tossed the missing items at me 40 minutes after the original order without even offering an apology. This lack of customer service is unacceptable after being loyal customers for so many years. We will not be returning to this restaurant and will not be recommending it to our friends. The owner's arrogant attitude was truly disappointing.

I had the most revolting king prawn curry of my life at The Happy House Chinese in Diss. When I complained to the management, I was informed that I would not receive a refund or a replacement curry. Despite any positive reviews, I would not recommend this establishment. The service was terrible.

I called to place a takeout order for pickup, left my name, and there was another person with the same name scheduled to pick up their order at 6:30pm, while I was scheduled to pick up at 5:20pm. The person scheduled for 6:30pm arrived early and mistakenly took my order. They returned with my order after realizing the mistake, and the staff offered me their food since they had taken mine in error. However, I declined as I preferred to have my order freshly cooked. It was just a simple misunderstanding due to having the same name, despite our different pickup times. The situation was quickly resolved with fresh food cooked for me, and it was delicious. I have no complaints as the issue was resolved promptly. I will continue to order from this restaurant as I love their Chinese takeout. Happy New Year and all the best for 2023!

Never go anywhere else for our Chinese takeaway, never disappoints. Service: Take out Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5