Kaspa's Desserts - South Oxfordshire

I have ordered from here twice now and both have been abismal. First time me and my friend ordered various waffles and milkshakes which came to £30ish. The delivery time said it would take about an hour which is unusual as our orders weren't complicated. We ordered around 8pm and after the hour had passed our wait time extended by another hour to just 20 minutes before closing time. We rang up once this time had passed and they told us it had been delivered, we had received nothing however. After a couple minutes of back and forth arguing saying we'd paid and the delivery hadn't come they eventually just gave us just eat voucher instead. This is now the second time this has happened to us as I thought I'd give them the benefit of the doubt and just like last time the wait time was delayed and no order came by the time they had closed. Appalling I will NOT BE RETURNING. DON'T WASTE YOUR TIME.

Lovely American dessert dinner, staff I personally experienced are friendly-ish. They serve a great range of desserts and beverages.

Absolutely awful terrible customer service, after just getting over cancer I come here for a cheer me up treat and the awful waitress instantly looked at me and went face mask..... Not hello not how are you....just face mask, and when I explained that I had just got over cancer and I'm exampt, she was like prove it where is your land yard, I happened to have it in my car and apologised, yet again she rudely made me go and get it, Absolutely appualing behaviour

There was one single member of staff taking orders, preparing deserts and taking them out. The queue kept growing. The food was good but took ages to come due to this poor person having way more work than she could handle. I don’t know if this a normal situation or someone was off sick today. If the former, I do hope kaspas hires more people as it’s not fair on the workers or the customers.

After making an order 15 minutes before they closed (needed a little cheering up), the staff still accepted the order with great service. Our deserts were delicious and our bubbleslushes were yummy. I highly recommend Kaspa's, I wouldn't go anywhere else.