Isla Grand Beach Resort

This is in a great spot for a vacation on SPI. It’s right next to the beach and great access to island attractions. Both pools are great specially for kids. Yes, it needs an update but it is ok and nothing terrible to deal with. We stayed at the condos and view was superb and we got front seats to fireworks! Only thing we didn’t like was the CRAZY amount of people smoking in the pool area. We went at different times and there was always someone smoking and you can breathe that while in pool. Talked to security guard at pool and he said it was fine to do it and if you didn’t have an ash tray “then whatever” (ni modo in Spanish). If you are a decent family that doesn’t smoke in front of their children, or others, then find a different place. It is sad because is a nice place but won’t come back until they change their smoking policy.

The front desk staff were not friendly at all. We booked two rooms, but they made a mistake with the location or view of one of them. When we asked the manager for help, he was very rude, unprofessional, and didn’t seem to care at all. I also found cockroaches in the room. Other than that, the location was good, and the pool was clean, but the game room needs some upgrades as a few items were missing or needed to be replaced.

Check-ins wasn’t as expected, told I was upgraded because the room we book wasn’t available (Reservation was beach view) given 1st floor with 80% cover of sand and 20% beach view; other than that beach area is pretty cool and clean with an easy walk to. Laundry was only available in 3 floors but need coins to run, it’s not complementary.

The condo rooms need updating. The food is really good, but on the high side . The pool area is great and just a short walk to the beach. The location is fantastic.

This place has gone completely down hill. It’s a shame. I have been coming here for decades and the past few years this place has just gotten filthier and filthier. There is food slung on the walls, rotten and molded wood, hair everywhere. It’s sad because the amenities here are good! The food, the bars and pool are all average- and kept up with, but the rooms- the ones they have “redone” are so nasty. There needs to be serious maintenance done at this property. Because it has not been kept up with- it needs to be completely redone. Unfortunately I cannot stay here any more- this has now been the second time this year where I have had a bad experience. This has always been an old property- but has always been clean- it is no longer that. This is a two star hotel and the star rating is deceiving and needs to be removed.