Starbucks - South Riding

Stopped in for a brewed coffee and baked treat. First, I asked about an issue with Starbucks stars on the app. Told “we don’t know anything about the app.” Paid and waited (and waited some more for the coffee. I then asked the barista for my coffee and was told the cashier pours it. I reply, Ok, but there is a line and she forgot about me, I guess. No response from barista. So I wait for break in line to ask cashier for coffee. Cashier pours it for me. I remind her of the sugar I requested. She replied, it’s in there. (It wasn’t. When leaving, I ask if I can have a bag of coffee grounds for my garden, which I’ve gotten in the past. Barista points to the waste can on floor brimming with grounds, and asked the mgr if she would get me a bag. Mgr replies, “no, I’m busy,” and I’m told to come back another day for the grounds.Very poor experience for a Starbucks, especially the one in my neighborhood. MUCH BETTER TRAINING needed here.

Someone else ordered the same drink ahead of me, and the barista had the audacity to use the left over lavender cold foam on my drink after they used it on the other cup. You can barely see the lavender cold foam. I did not taste any lavender. This is the third time I gave it another chance and it’s still disappointing. I’d stick to my regular store from now on.

Someone else ordered the same drink ahead of me, and the barista had the audacity to use the left over lavender cold foam on my drink after they used it on the other cup. You can barely see the lavender cold foam. I did not taste any lavender. This is the third time I gave it another chance and it’s still disappointing. I’d stick to my regular store from now on.

Great Renovation and Helpful and Friendly Staff, made my cold brew perfect! ?? Very Clean place as well!

Don't like the new layout. Too cramped. They got rid of 2/3rds of the interior seating. I guess they are setting it up for the app pick-up and go. This used to have a good interior vibe as it had a lot of seating area. Way to cramped now.