Marco's Pizza - South Sarasota

Twice now I have ordered a pizza for delivery and both times after three hours and multiple phone calls where they tell me it’s on the way never shows up. Although I like the pizza I won’t be ordering here any more I will go to someplace that appreciates my business and won’t lie to me that it’s on the way and it’s clearly not.

Gabby was awesome. Very professional and very friendly and made an extra effort to help us with the special of the day, we appreciate her!

Always good but I always look for a coupon before I go.

Wonderful pizza, at a great price this will be our new go to

I CALLED AN ORDER INTO MARCO’S SARASOTA, ON BEVEVA WEBBER, AND SPOKE TO PAUL. UPON ARRIAL, I WAS TOLD I HAD TO WAIT AS THE EMPLOYEE (WHO WAS THERE BY HIMSELF AND COMPLAINING SAID THAT MY ORDER WAS BEING MADE. SUDDENLY, TWO MORE PEOPLE SHOW UP, ANOTHER EMPLOYEE AND THE OWNER’S WIFE. THINGS SEEMED TO BE MOVING ALONG. THE SECOND EMPLOYEE ASKED MY NAME SINCE I’D BEEN WAITING AND NOTHING MORE WAS SAID. AFTER WAITING APPROXIMATELY AN HOUR, I WAS AGAIN ASKED MY NAME BY THE SECOND EMPLOYEE, WHO PROCEEDED TO TELL ME THERE WAS NO ORDER FOR ME. THE FIRST EMPLOYEE WAS JUST THEN DECIDING TO MAKE IT. I ASKED HIM IF HE WAS MAKING MY PIZZA NOW. HE WOULD NOT ANSWER AND REFUSED TO LOOK AT ME. I WAS ANNOYED AND STARTED YELLING, STATING I HAD BEEN WAITING AND THIS WAS ACKNOWLEDGED TO NO AVAIL. I ASKED THE LADY (AKA THE OWNER’S WIFE WHO JUST LOOKED AT ME LIKE A DEER IN THE HEADLIGHTS WITH NO ANSWER. I STATED THEY SCREWED UP MY LAST ORDER AND I HAD TO COME BACK TO FIX IT. NOW THEY DIDN’T EVEN MAKE IT. I WILL NEVER BE BACK TO THIS LOCATION AGAIN. POOR CUSTOMER SERVICE, EMPLOYEE COMPLAINING IN FRONT OF CUSTOMERS, NO MANAGEMENT CONTROL OR ANY ACT OF CUSTOMER SERVICE. THIS ALL COULD HAVE BEEN RECTIFIED HAD THE OWNER TAKEN RESPONSIBILITY, APOLOGIZEDFOR THE SITUATION, AND SAID THEY’D MAKE THE PIZZA AT NO COST SINCE IT WAS THEIR ERROR. SOMETHING YOU NEED TO THINK ABOUT!WORST. SERVICE. AND PLACE. EVER!!! 0/10, WOULD NOT RECOMMEND!!