Lord Nelson Inn - South Somerset

Great village pub. Friendly welcoming staff. Food choice was excellent for a lunchtime and the food was delicious. Freshly prepared and great flavours.

Have been here twice recently and both times we had excellent service. This visit there were 9 of us and our food was very good and all brought to the table at pretty much the same time. Warm atmosphere and good value.

We are so lucky to have the Nellie as our local. Sunday lunch we normally enjoy at home but decided yesterday to allow Mark to cook! I am awarding 3 Pirelli stars (a cut above Michelin.... It is easy to see why Mark Helen are so busy Jenny I have not enjoyed a better meal. Suggest you book early!

Best steak and Stilton chiabata ever! Great chips Very good price.great service. Will definitely go again.

Unfortunately I didn’t have a great experience here today and have left feeling disappointed. Upon ordering the steak, I admit, I didn’t read the menu properly and thought it came with the sauce. So when it arrived at my table without sauce I politely asked if the sauce was coming. I received an unkind glare and the statement that “obviously” the sauce is extra so you have to ask for it when ordering. A simple mistake made by myself that didn’t need quite such a hostile reaction. I asked if I could have the sauce added please and she said “obviously you’ll have to wait now while we make that up” as if it was the biggest burden set upon her. It came out mere minutes later, so didn’t seem that it was as much of a hardship as she had initially made out. Whilst I had been waiting for the sauce I had cut open my steak to discover it was medium, rather than the rare I had asked for. Usually I would hold my tongue and accept it in good British silence, however, considering I had received such a hostile reception surrounding the sauce incident I decided to be truthful when she asked how it was and said that the steak was not as rare as I had asked for. She looked at it and said “I can see pink, so it’s rare, maybe you meant to ask for blue”. I’m afraid you can see some pink even in a medium cooked steak, that in itself is not an indicator. A lot more pink was needed in order for it to be rare. I love steak. I know my steak. I do not wish for it to be suggested that I am the one in the wrong when a simple apology would have sufficed. This is just poor customer service. The over cooked steak was not the problem so much as the bizarrely confrontational attitude from the staff member. I don’t know if she was having a bad day or had decided she didn’t like me just from the look of me but it was odd to be spoken to in such a way when you’re a paying customer. She must have overheard me joke to my friends “someone’s getting a bad review!” as she came out shortly after and asked again if the steak was ok, sounding somewhat more pleasant all of a sudden. I was already eating it at this point so said “we disagree on how it’s cooked, but it’s fine.” Honestly I just wanted her to leave me alone at this point as her previous attitude had already made me feel tense and uncomfortable. When my partner went in to pay she said “I’d rather have replaced the steak than get a bad review” which just shows she had missed the point entirely. It was never about the food. It was quite offensive customer service, especially from somewhere with high prices. I wanted a treat, it was not that. I would recommended this place if you enjoy feeling tense and awkward whilst trying to enjoy a rare evening out, or if you’re happy to pretend the food is perfect so as not to hurt anybody’s fragile ego. Reading other reviews I can see this is a reoccurring problem.