The Grain Store - South Staffordshire

The initial opinion when we first walked was very welcoming. But fast forward to the drinks and food ....which took a long time to make...but wasnt allowed to order our next ones until our drink was finished....the food was overcooked and dry and portion sizes were very small...will definately not be going back

Disgusting staff. Came in last night to celebrate a birthday popped to loo cam back and my table was being moved. There was 4 of us drinking no excuse me can we remove the table the guy just barged in took chairs and table no manners awful

Waited over an hour for salad and fish goujons and vegan burger to be told that only the salad and fish goujons had been ordered but not the vegan burger. Asked by assistant manager if we would wait ! I asked him if he would give a couple of drinks as a gesture while we had to wait! He said he wasn’t allowed to. We got a refund and went to Lupo lounge to amazing service and lovely staff. The funny thing is there were only 3 people waiting for food. Apparently there was only 1 person in the kitchen??? No one advised us there was a longer wait. Would never go back. Assistant manager no people skills or customer care. Terrible service

Really looked forward to attending for the first time for a nice meal before the footy game. We had booked week before, and called to amend our booking. The first call, filled me with little confidence my booking had been amended. As I had not had an email confirmation, I tried to make contact on various numbers and even left voicemails and contacted on socials. Still no reply! We arrived, knowing we would have to chance our amendment. Walked to the bar, to be stood waiting while others were served after pulling up after me. To start with, you could not hear yourself think never mind being able to sit down and have a meal. We had reserved a table for a meal, paying for the reservation may I add to be told to sit where ever, although there was not an adequate place to sit and enjoy a meal. There were 4 members of staff behind the bar, all dealing with the same issue around the 1 till. We decide to venture out the back to be able to hear, not where you would want to sit to eat a meal (personally). The only table available to be able to eat at was wet and sticky, I asked for a cloth to clean this myself to be told no I couldn't have one. We had a drink while we had waited for our other guests, we drank this so quick and told our guests to not bother attending and we would go somewhere else. We drank our drink so quick and left without getting our remaining deposit. It may have just been an off chance as other reviews suggest otherwise. After my first impression had been damaged, I will not entertain in trying again!

Had a wonderful bottomless brunch . The cocktails are incredible and so many to chose from and the food was so yummy but best of all are the friendly staff nat and becca and all the girls make your time at the grain store a wonderful time for all