Guilt Free Takeaway - South Tyneside

I was sitting here during my dinner break and ordered chicken skewers. I waited for 45 minutes but they never brought the chicken. I left disappointed, but they gave me a full refund. I believe they only prepared it after I had left.

The working environment at this restaurant is not good. I never get to eat any food until the afternoon because the manager, Joanne, does not listen to any suggestions or advice - she acts like she is always right.

My daughter purchased a 5-day meal plan for £55. The first 3 days went well, with a variety of meals, smoothies, and juices. However, when I went to pick up the remaining 3 days of meals, I was given 3 of the same smoothie and 2 of the same meal that had already been provided. When I challenged this, I was told that these were the specials being offered at the time. Despite requesting a change to one of the meals my daughter did not like, we were only offered another meal she had already received. In a 6-day plan, we received 4 identical smoothies and 2 identical meals twice. My daughter emailed the restaurant to express her dissatisfaction but has not received a response. This level of service is not acceptable, especially after seeing promotions on their Facebook page offering a variety of meal options and smoothies.

My man and I often use the guilty free retreat, we usually have a main meal with a next order that serves us twice! Eat is always good when we visit, it is worth the trip to south shields from north shields. The...just after the change is nowhere to park before loading. Oh, and the fat burning curry could be a little hotter!

A little bit expensive considering its trying to be healthy take away food. Not a great menu and the desserts although healthy', didn't taste great.