Papa John's - Southend-on-Sea

Due to the lack of decent Indian and Chinese food in the local area I opted for Papa John's, even though pizza was not really my thing as a vegan and all. Their Vegan range in excellent and innovative which even some veggie/vegan only places lack. A good choice for us whining, moaning vegans who always like to make a scene and let the world know we are vegan. Papa John's cover the spectrum of vegan pizzas, sides and desserts that will satisfy most ordinary vegans. Their prices are fair and reasonable and always have offers of the day or regular offers that suit most needs, and yes this includes the vegan range unlike a well know burger and fries conglomerate. With the added pressure of lockdown the service has been excellent and well distanced which has also been neglected by some other fast food outlets. So a big thumbs up to that. The speed of delivery on on my orders to date has been impressive and accurate. I have never had a complaint about Papa John's and hope this will remain the case. But if I did I would go to their head office first before smashing a company on a site like this as things can go wrong and often can get sorted by going to the head office rather than ringing the store and demanding this and that and then blasting them.on social media. A great job Papa John's

It would have been nice. Very limited toppings it would have been nice if it were hot and delivery took for ever. Thus is the first disappointing pizza from this out fit

So I’d like to say iv been ordering from Southend branch for years and have never had any issue like this before ! Utterly disappointed In the shop staff their attitude is disgraceful. So we ordered from puppa johns via the app as I have done numerous of times before but this time to my new address in which I might add they have actually delivered to in the past!! To receive a phone call an hour later from the delivery guy to say his at the front door, I go and answer it his not there. I then call him back for him to tell me his in Westcliff at my old address. I then say to him but iv ordered it to shoeburyness my new address and he then reply’s oh I see the other address. Same guy I might add who delivered to me in the past. And he says his gunna bring me the same pizza and food but may be cold. Iv refused this and said I’d call the shop. I call the shop to be answered by a trainee, is all I can imagine he was and asked him I have defiantly put the correct address in shoebury to be told yes I did as I had it also on the confirmation email. Iv asked reasonably for them to resend the order or refund me. He then puts me on hold a number of times to listen to some moron in the back ground who then came on the phone rudely spoke over me telling me it’s our fault we put incorrect details on the order when I have it in black and white in front of us. We was then informed we basically had the following options 1. Receive a cold order or 2. Email proof to them and they will look into and no refund until proven. So at this point my partner is on the phone to him and we’ve been left without our food and they have taken the payment already. Even after the first person I spoke to and the delivery guy have told me I was correct and this was there mistake, not once did I receive an apology just some **** sure idiot and a bunch of girls also shouting and giggling in the background that also work there. So to prove a point and to get our money back which we got, my partner went down to the shop with the confirmation to prove the mistake was on their side which I think we can say was unexpected by the staff. A note for management you may want to put your immature under qualified to even deliver a pizza staff through a customer service course and maybe dealing with complaints policy applied, because the service and attitude we received was shocking you’ll most defiantly lose custom over it I know you’ve lost ours.

Ordered two pizzas for delivery, daughter assured me that the food was great. She was happy with hers but mine was cold with a greasy mess of congealed cheese and very few pepperoni slices and a minuscule number of tiny chilli slices on it. Base was both soggy and burned. One of the worst takeaway pizzas I have ever encountered. Never again !. Oh and if you question why I didn’t contact them to complain....only a replacement not a cash refund is offered if you read the terms and conditions and I certainly have no wish to ever eat their pizzas ever again.

I order from Papa John's regularly and in particular, this store. The food is always hot and fresh, the delivery is timely. Having tried Dominos (awful delivery) and Pizza Hut (pizzas too oily) I have to give credit where credit is due.