Chipotle Mexican Grill - SOUTHINGTON

When I finally received my order and got home, I opened my bowl only to find that the toppings like guacamole, cheese, Tomatillo-green chili salsa, and sour cream were very sparse. I could hardly see the rice, even though I had requested extra toppings. I ordered a Garlic Guajillo Steak Bowl with white rice (extra), guacamole ($2.85), roasted chili-corn salsa (extra), Tomatillo-green chili salsa, sour cream (extra), cheese, and pinto beans (light). Frustrated, I contacted customer service through the app chat, and they were helpful in addressing my concerns. I felt it was important to share my experience in hopes that things will improve in the future. Please take care with our food, as we pay for it. Thank you.

I visited that Chipotle and noticed an employee ordering her dinner in uniform while I was waiting in line. After the staff wrapped up their conversation, it took a good six minutes before I was helped. When I noticed there was no white rice available, I thought there might be a different option, but I was mistaken. The employee told us there would be no white rice at all. I've learned that Chipotle usually makes fresh batches up until closing, but this location feels more like a hangout spot to me. Unfortunately, I've decided not to return, even though it used to be my favorite place. Such a shame.

This restaurant will definitely overcharge you for your meal. Their burritos are small and contain hardly any meat, even when you pay extra for it. Unfortunately, it seems there's not much you can do about it, as the staff seems to have a negative attitude.

Place is filled with incompetent bozos. I saw 15 people coming and ordering, paying and going before I got my order. I never write reviews, but I had to comment on this landfill.

Spent $99.76 for delivery. was missing a burrito, made a small side of Guac instead of the large. Opened the bowls while I was inside of the store because I had a hunch they messed that up too. I was correct. The employees did give us the food. (Thank god because I wasn?t leaving without it) they?re sloppy and don't know how to read labels clearly. I can?t wait for the Bristol store to open. Southington chipotle is a waist of time.