Harris Hoole, Sunbury-on-thames, Middlesex

Avoid this place. Used to go often, but noted recently the area is very dirty, today filthy with uncollected trays piled high with food plates, drinks, food on tables,food and spilled drinks all over chairs, floor, settees, tables. There was nowhere fit to sit or that could be cleaned by a customer. Asking one of the staff to help at least wipe a table ended up with rudeness, then unpleasantness, then the two guys getting nasty and shouting, totally out of order. We were told they were busy , we'd have to stand there and wait. We suggested they stop making drinks until they made some tables available.Then when they started arguing we put the tray on the counter and asked for a refund. We did not get one. And one of us had been asked to asked to pay a surcharge for soya milk. I had needed to ask the guy on the till to remove an additional 2.50 off the bill as I noticed it on the handset before he put in the cost of the drinks! He made some excuse of crashing the computer. I was quite surprised the customer before us was asked to scan her app twice. I note in the last review similar comments. Harris and Hoole is not cheap and wants to be that bit more classy. But if staff drag the coffee shops down in this way then the chain will go under. Staff too full of themselves to clear tables end up with a dirty cafe with health risks. Very poor and disappointing. Tesco need to remove them from the store.

I ordered 2 coffees and a pastry, tried to scan my app, asked the guy serving me if my app had gone through- he tuts and replies ‘it’s too late’! I tapped my payment card, put it back in my wallet. Then the server says ‘you need to pay’! I said ‘I have paid’. He said it hadn’t gone through so I tapped again. To cut a ridiculous story short, I was charged twice- when asking for a refund I was told I had to ask in an email with a copy of my bank statement. I emailed with the details and am waiting for a refund. My email has not been acknowledged. Terrible customer service, I have been a loyal customer for years! I will not go there again. When I queried why my email hadn’t been acknowledged I was told ‘we’ve been busy’!!!

We just came in here for a coffee and at our time of visit some of the tables had not yet been cleared. Staff are friendly.

We stopped here as Tesco's was chocker blocker. The food was ok nothing special, not enough staff to keep up with the turnover of people, tables were grubby plates on some tables. Its on my not again list.

The entire place is covering in left over food and rubbish The drinks taste like they are made with water from a drain And the staff look like they couldn't give a care to even be bothered Not worth it