Mcdonald's - Spelthorne

Parked in the large retail car park where you are expected to pay for the privilege of shopping there. It was somewhere between 5pm and 6pm and desperate for coffee we found Staines devoid of any cafes that were open. Unbelievable. So, McD's was the only alternative. My daughter had an awful experience and unacceptable long wait for the order. Order numbers go up on a screen but unless you push to the front counter its a hit and miss affair if you can get the food while it is still hot or should I say lukewarm. My order was reasonably quick but maybe that was because I didnt order much however where is the sugar? the sauce? the napkins etc? Maybe they have a problem with this stuff being nicked, I dont know.

I purchased two cheeseburger Happy Meals at the drive-through today for my friend and myself. After parking on a nearby road a few minutes later, we were dissatisfied to find that both cheeseburgers were lukewarm. Additionally, the amount of fries and cappuccino coffee was much smaller than we are used to at other branches we frequent.

Just wanted to big up Tiffany who works in Mcdonalds 2 rivers staines, who helped me download mcd app and reminded me I was running out of free parking, she was so helpful. I hope her branch manager knows how great she is

You just employ the thickest people on the planet, twice in two weeks I’ve ordered chicken nuggets with sour cream dips which I have PAYED FOR, first time they diddnt come and second their sent chilli dip you seriously need to re evaluate your staff because the receipt says sour cream they are clearly all thick as f please get new staff

Food arrived COLD, fries cold and limp, went into the bin. Burgers had to be reheated in micro wave, Mc flurrys were like thick milk and had to go into freezer for an hour.