Planet Sub - Springfield Twp

Always get the experience and it has always been great. But tonight was a different story. I used the drive through window and was told she would be with me in a minute. 10 minutes later she came back and asked for my order. By the time I got up to the window and paid I waited another 10 minutes. And when I came home I opened my experience sandwich and for a whole sandwich it barely had any cream cheese or sauce on it. There was plenty of chicken but was so dry I could barely eat the sandwich. Very disappointed because my family and I used to eat here all the time. And always had a great experience especially with the husband and wife that own this planet subs.

So disappointed in the fact half our order was wrongs and our subs are disastrous. I wish I could say what we got tasted good, but I just doesn’t. As a first time customer, I don’t think I’ll be coming back.

I ordered a creamy turkey club with gluten-free bread. The bread was decent but did end up costing me over $16 for a whole. They're literally was a couple of tiny pieces of bacon bacon bit style) and no mayo or cream cheese. It was dry and absolutely not worth the money.

You guys actually have really great food, or at least good for the price. But we literally just pulled up to your restaurant, which sign says closes at 9, Google says closes at 9, someone even talked to us (may have been automated not sure) when we pulled up an hour before close, and we sat there for 10 minutes in the drive thru lane with nothing. Better communication please, if you close early, or if your hours change, let us know so we don't sit there. Your time as restaurateurs is precious, please don't have your customers who actually enjoy the experience you provide waste theirs

Unfortunately this was my first and last time there. My sub was so dry with hardly no sauce and didn't get everything I asked or paid for. The bread was crumbling and everything was honestly plain and flavorless. Subways terrible these days so was looking for something different. I seen some positive reviews about this place but I don't understand what happen to our order. We ordered 3 subs and not 1 of them was anything to brag about or even close.