Aviary Cafe Farmers Park - Springfield

This place looks really nice from the outside, and is in a great part of town. But that’s about all I can say as on multiple occasions over the last couple months I have called (multiple numbers listed across multiple sites), emailed, and have even attempted to stop by their office multiple times with no response or a property manager on site to speak to. There are multiple newer apartment complexes in town now that are not only much more responsive, but with similar or better amenities.

One of the worst places I have ever lived. The management team is horrible. They do not return your phone calls, on-boarding process is horrible and I’m still waiting on learning about the exit process but will not return my (5) phone calls and email I have sent.I would not recommend this place for the cost you are paying, the service is horrible.

My wife and I just recently sold our home that we've been living in for over 20 years. We have decided to try and find an apartment to live in for the next 2 to 3 years while we build the home we want to retire in as were both 60 years old nowWe thought we had narrowed our choices down to what we wanted to look at in Chesterfield Village and Farmers Park, however we have now emailed twice and called four different occasions to Farmers Park and I've only received 1 reply and it was in response to our email, they emailed me back.I've now left four different messages for a return phone call indicating that we would really like to come see the apartments as we need to make a decision soon, and if we need to wait a couple months before moving in we can make temporary arrangements if necessaryI've never experienced customer service so poorly as what I've experienced with Farmers Park not a single phone call back after four phone calls I've made and left messages for on four different days, discouraged and disappointed doesn't even begin to describe our feelings.

The worst place I have ever lived at, horrible customer service, was left 3 days with no water in my apartment first week I was there had a broken toilet was told by the maintenance crew that's how it was, until the toilet completely stopped working. Needed help with covid relief 2 times but was threatened to be evicted for my apartment after being late for 5 days. Had the worst experience during situations that the apartment complex was dealing with, I had no water for 3 full days and wasn't helped with anything, until I made it know I wasn't able to even have drink or showering water. In January of this year we had a freeze over and I was with out electricity from 3am till about 5pm in the afternoon when the temperature was around single digits. I had horrible experience with other tenets there and had nothing but rasicim at the apartment complex major reason why I left. Now that I've been out of the apartment complex a full month, I was charged for utilities for the month of January asked of I could use my deposit towards that, I have gotten so response back tried calling the location and no one ever answers. Tried emailing a few other times and nothing. AGAIN THE WORST EXPERIENCE EVERN AT AN APARTMENT COMPLEX.

I moved to Springfield about a year ago and I really love living in this complex. It's close to stores and restaurants and it's neat to have the farmers market and other events going on right outside your door on the weekends! The management is amazing and are always responsive and helpful. Work orders are always taken care of in a timely manner. The apartments are REALLY nice and the big windows bring in a lot of natural sunlight to brighten up the rooms. I love the outdoor area, and so does my dog! It's a very pet and family friendly area and people who work in the stores are so nice! I do wish they had a few more doggie waste bag stations though so bags would be more accessible, but that's not a big deal. Overall, I'm very happy with everything here! I always feel safe walking my dog in the evenings and walking home from one of the restaurants at night.