Portillo's Orlando (palm Pkwy)

I just moved here a week ago and I'm from the Chicago area where we have portillo's. I had a craving for mostaccioli which I always get. When I went in there they informed me that they don't see that due to there not being a barnelli's which is a little disappointing but I understand. The staff were okay however we waiting around 15 minutes for our food and by the time we got it our milkshakes were sitting there melting. I noticed they changed their straws too so it was hard to mix, again that's not too big of a deal just an observation. The large fry I got was such a rip off, they changed the box it comes in so you get even less fries and the drink machine was horrible. We also asked the lady for a Dr Pepper before we ordered the drink and she gave us the cup without telling us that they didn't sell Dr Pepper. Not to mention our bill was over $30 and we did not order that much food. Way to expensive and the food was so different. VERY DISAPPOINTED!!

Good beef sandwiches. Onion rings were pretty good too. I like the interior it's got a truck in the ceiling so that sets them apart from a Burger King or McDonald's. Prices are kinda high tho. Just be prepared to spend real restaurant money on fast food. But everything is expensive these days.Parking: Ridiculously Massive parking lot for this type of business. Parking is free in the suburbs just thought it would be funny to point out they have a massive parking lot.

I ordered from the Portillo 's Favorite Five combo menu at the Springfield Illinois Portillo 's, which clearly states with small fries and drink on it. The price of the combo add ons are on it too. I ordered a #5 with peppers made it large. When I paid for my order, the manager rung up the combo plus charged full price for the fries large drink, which were included with the comb. I was unaware until I looked at the receipt while I walked to the pickup line. I immediately went back to the order line and informed the cashier/manager that the charges were incorrect. He told me that the meals are keyed in a la carte like the Chicago based company does because that 's how they do it. I told him if that was the case, he needed to cover or cross out the prices on the menu board because it 's deceiving is false advertising. Even if paiding for everything individually, it still wouldn 't cost $19 with adding peppers and making it large. After looking closer at the receipt, I discovered that I was charged for the higher priced #1 combo but received the #5 combo ordered. That 's baffling. I 'm in shock that one of my favorite places to eat ripped me off, deceived me and lied to me. I 'm also wondering, how many other customers have been overcharged/ripped off besides me at this restaurant. Being a reasonable person, I called, filled out the survey on the receipt and filled out the online form that is on the Portillo 's website and left my information at each of these to be contacted to discuss this situation but it 's been a week now and no response. I guess no one is interested in the illegal bad practices that this manager and/or site is doing to the public. My advise is to avoid the Springfield Illinois restaurant unless you want to be robbed blind of your hard earned money. Especially with today 's economics, every penny counts.

Growing up outside of Chicago, I am a huge Portillo's fan. I am so excited that they're expanding their locations around the US so that maybe they'll eventually come further south to where I currently am. However, I was traveling for the holidays and stopped at this location. The first time I stopped here was over the summer, and the second time was near Thanksgiving. Over the summer, I went through the drive thru. It was expedient, and my extensive order was correct. For Thanksgiving, we took the family and ate inside. This took way longer (even though there were barely any other guests), and the order came out just meh. The other main issue that I have with this location is that the menu is so limited compared to up north, that I felt like I only had a third of the selection. Overall, it's a pretty solid experience, and they're trying to find their footing. However, I wish there was more there, both in the inside service as well as in the menu.

Drive thru is super slow. It's also annoying that they have people standing outside of the drive through to take your order... kind of seems pointless... like if they were inside working maybe the food wouldn't take so long? Their soda machine was broken so the only drink options they had were shakes. Then they up-charged for the shake I didn't want in the first place so I ended up paying $22 for a single fast food meal. Literally could have gone to a sit down steakhouse and paid less for the same thing. Seems kind of stupid that I have to pay extra when their machine breaks. I came when they first opened and it sucked so I was hoping it had gotten better by now but it hasn't. Probably won't give them another chance. Too many other places with better food and better service for cheaper. It's also in a really irritating location because it's drive through exit is right next to a busy intersection so you can end up waiting a long time to pull out of the parking lot. Food was decent, but definitely not worth the price.