Panda Express - St. Albert

Went through the drive-through for supper. Got 2 plates, 6 different items in total, all very bad. I 've had frozen takeout from the grocery store that tastes better. We paid 30 dollars for inedible food that had clearly been sitting out to dry all day. Upcharge for beef but half the portion was vegetables. Fried rice was dry and was just rice, peas and dry egg. Vegetables were barely cooked. Beijing beef was, somehow, dry and soggy at the same time, same was the chicken. Noodles were more raw than al dente. I usually love Chinese take out so I can definitely say that this stuff is really, really bad.1 star for the food.When we asked for a refund, they said we could only get store credit or exchange for other meals, like we wanted more of the food. If 6 items on the menu are gross, what 's the likelihood of the rest being the same?1 star for service because they let us use our store credit towards bottled iced teas, but still only 1 star because we would definitely have preferred a total refund for the 30$ we spent. If I wanted 10 bottles worth of iced tea, I would have gone to the grocery store to get it for the fraction of the price. But out of all the things we could select for our store credit, that was the best option.I honestly don 't blame the staff that was on shift. I 've been there. Instead I blame the management for the bad refund policy and subpar training of food preparation/cooking.

For the first time the food was not fresh at all. Honey walnut shrimp was coated in some kind of batter and was doughy tasting. Peppered chicken was so covered in sauce that I couldn't find the meat let alone taste it. Not sure what happened but it will be a long time, if ever, until I return.

Why are you open on a Saturday afternoon, in a shopping district, with less than half of your items available? Walk in on a Saturday afternoon to find more than half the bowls on display completely empty and squeaky clean LOL

Yannick was so patient and helpful at the drive thru! We really appreciated it!

Your quality is going down everytime I eat from here, was once one of the best now you use old oil old meat old ingredients nothing fresh and it shows...May 4th 2023 445pmMite be my last visit terrible food and tasted old what a waste of money.Disappointed with you guys