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Feedback gevenWhen I inquired about the automatic gratuity at the front desk, I was shown that it was stated on the menu, which I wasn't aware of. However, when I explained my dissatisfaction regarding the service, the manager questioned why I didn't think the 18% gratuity was warranted. I listed all the issues that contributed to my disappointment. The manager then remarked, somewhat rhetorically, that they could remove the automatic gratuity if I really wanted them to. I confirmed that I would appreciate that, as I didn't feel the service warranted an 18% tip. I felt as though the manager was trying to make me feel guilty for requesting the gratuity to be removed, which was not okay. It's worth noting that I have supported this restaurant significantly during the pandemic, often dining there twice a week and consistently tipping for takeout, even when there were mistakes with my orders. Now, I'm done tipping for poor service.
During my visit to St. Louis, our hotel suggested this restaurant. I found the fried chicken appetizer to be quite ordinary, so I wouldn't recommend ordering it. However, the Goi Guon was enjoyable, particularly because the accompanying sauce had a unique tamarind flavor that added an interesting sour twist, which was a change from what I'm used to. The pho was decent, but I felt the portion size was smaller compared to other Vietnamese restaurants I’ve tried. I definitely recommend exploring their Chinese menu, as it seemed promising. The service was attentive and our food arrived swiftly. Plus, there's a free parking garage nearby, which was a nice bonus.
Mai Lee has been a staple for ages, and it’s easy to see why once you’ve dined there. The Dau Hu Xao Lan is absolutely fantastic.
My experiences at Mai Lee have usually been fantastic, but yesterday I was very disappointed with the service. My friends and I came in for happy hour lunch, but due to our server's mistakes, we missed our chance to order from the happy hour menu and were unfairly blamed for it. The chicken was tough and rubbery, as if it had been fried twice. The rice lacked flavor, and to make matters worse, I saw a rat scurrying around while I was drinking! This is unacceptable, Mai Lee! You need to address this before I leave the country!
Great food, yummy yummy, I really liked it. good service. Shady outdoor dining though rather busy street.
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