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Feedback gevenThe bagels are great, but I'm making a low score because they are consistently out of the bagels. I like and their excuse is they just got a big rush. I've heard that too many times to believe it. I think it's mismanaged and not run very well what concerns me is that they'll close. I don't want to have to drive into Minneapolis for bagels.
I've had issues in the past but we had resolved them with pickups. What happened to order pickups here? I used to be able to swing through and grab my order and be out the door. Three weekends in a row, I've tried to pickup here for my wife. Three weekends in a row I've had to interrupt a worker to check on my missing order and it hasn't been started yet. One time I had to get my wife to forward the email and wait in line to prove to them it existed (it did). Today after asking about the order they got started and said 5m for the hash browns. I waited ten before asking again and was told...5 minutes again! I watched 20 customers go through the line while I waited and ended up ditching the hash browns. Absolutely terrible service here all of a sudden. Three strikes in a row, I am asking my wife to pick a different restaurant. Enough is enough
Great place, absolutely great but they just raised their prices, Why, it's probability because they are planning to renovate and you got to keep margins higher, what ever the reason, it hurts Bruggers, I come everyday and now it changed
Service was great !! I live 2 hrs away New London. Got there the 2 dozen I ordered weren't ready. The manager gave me a free dozen. I asked for sliced. I got home and couldn't toast any of the bagels without burning . The young man sliced them at the bottom of the bagel . The bottoms were so thin they were falling apart. And the top didn't fit in the toaster . Was so sad. Whenever I go to the cities I make it a point to get brueggers .
I live nearby so this is the closest Bruegger’s to me. I love treating myself to a breakfast sandwich every once in awhile Bruegger's has always been a fav of mine. This location seems to struggle. The staff has always been very nice but the last couple times I ordered my sandwich, it hasn’t been made correctly. Today my cream cheese was forgotten. That’s the best part!