Sunisa's Thai First Location)

This place should be closed. 85-minute wait for chicken that has the consistency of bacon. The industry is short staffed, but if your food is inedible by taking more orders than you can handle, rushing your food, and trying to make it work with your remaining team, you’re not going to last. Slow down, set the expectations with your customers, and focus on a solid product until things get a little more normal.

Placed an online order after checking whether they were open. Waited and waited, and they're not even OPEN today! Give me my money back! If you're not going to be open, make sure your information and website reflect that!

Thai is my favorite food and this used to be my favorite place but today will be my last visit. The menu has changed sadly as has the food itself. Noodles appear to be off the menu (they are crossed out on every page) which while sad would not itself be a deal breaker. Unfortunately, along with the entire noodle option having been cut so have the portion sizes. The dinner portion is the size of what used to be (perhaps still is) the lunch portion. Bearing in mind I was there on a Sunday at lunch when my wife asked for a lunch order she was told they only did dinner orders on Sundays. The chicken in the cashew chicken had a distinctly frozen pre-breaded taste and feel to it as well. This observation seemed confirmed when my wife found part of the packaging cooked onto one piece of chicken. In all our many visits before the chicken did not have this processed pre-breaded taste or feel to it. Definately a change for the worse. Each of those issues taken in isolation I could perhaps deal with. Collectively though it is to much. Beyond that though is an issue which by itself I will not tolerate, surcharges without notice. Now to be fair maybe I overlooked the notice going in as I wasn't looking for it but I also did not see it going out when I was. That said a non-cash surcharge without notice is a deal breaker for me. Not because the 2.5% is more than I can afford but because I deserve to know before I order that I am going to be paying extra. I don't do hidden fees for any service and won't do business with companies that find that acceptable. It seems the new management has a new approach but tbat has cost them an old and enthusiastic customer. On the upside this has inspired me to learn how to make my own thai peanut sauce so I have that going for me.

Was not impressed with my order. Tom-yum soup had more Inedible ingredients than edible.

Save yourself the disappointment and go somewhere else. Staff was nice but the food was horrible. Everything tastes frozen