Tim Hortons - St. Thomas

For people and new comers to st thomas. At Tim Hortons 191 talbot Street there staff is the most rudest ppl I've ever incountered ,they have sold me rotten food with black lettes on 4 sandwiches they refused to remake our food or replace my money lost out on 30$. Another time about a week after dealing with unruly manager,they made me a tea it was wrong ,i told them its not right could you pls make a new one with cream not milk got to the window they handed a new one still not right remake it, i just wanted cream not milk the worker started loosing it swaring at me i made the tea 3 f- ing times , i said pardon me let me speak to your manager which she refused, i wasnt moving from that line finally after about 4mins the next staff member went and got the manager the lady that made the tea was now getting louder and swaring once again, this manager started get loud with me feeding off of her employees rage. i took the wrong tea and left no help from staff what so ever. Another time we sat inline for 15mins someone left their dog in the car no windows down dog was dieing we had said something at the window they then told us to mind our own business, i called the police to deal with the dog. The last time was today we waited about 5 mins no biggy once i ordered they said we dont have tea i said are u for real or is this a joke all of the sudden that same manager hoped on and started with an attitude telling me if i didnt like to leave and never come back again. This manager has a problem with criticism and is not at all accomidating in any way. i have recorded everything everytime with witnesses that im there . Ive been a faithful costumers for over 20yrs . This manager is clearly targeting ppl she needs to be fired this has happened on a number of occasions with this same person. she is making Tim Hortons look stupid. Iam a local and spend about 160$ a week on foods coffee's. because of this crazy lady I will no longer be going to Timmy's and I suggest if don't want to be her next target you do not go there. The others are good but she has put such a bad taste in my mouth that Iam done with this company for good.

The restaurant is decent, with good service and relatively fast. The food is standard fare from Tim Hortons, so there isn't much else to mention.

The restaurant was always bustling when I visited, but the service was excellent and the staff were friendly. The food was delicious, though the coffee was just average (I'm not a fan of Tim Hortons coffee).

I'm from St. Thomas and I always make a pitstop here for a coffee and pastry. The fast service, clean environment, friendly staff, and delicious food at this Tim Hortons make it a great place to grab a quick bite.

Saint Thomas is a city in Southwestern Ontario in Elgin County. Good hot coffee, very friendly staff, small town kindness.