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Feedback gevenI recently visited this restaurant for the first time. Upon entering, a woman instructed me to order from the menu displayed on the wall. I decided to order a chicken cutlet wedge, which was listed as $9.95 on the menu. However, when I received the bill, I was charged $12.95 instead. When I brought this discrepancy to the attention of the owner, she proceeded to explain to me about politics, the economy, and the effects of Covid on their pricing. I expressed my disappointment, mentioning that it was misleading to display certain prices on the wall and then charge a higher amount. The owner defended the decision, stating that it was too costly to update the menu. Unfortunately, this experience left a negative impression on me. Paying $13 for a chicken cutlet sandwich is likely one of the highest prices in town.
The owner should prioritize training the staff to be more polite, as there have been several similar complaints. While the food is generally good, a staff member at the restaurant displayed a know-it-all attitude when I inquired about a significantly delayed delivery. They spoke to me as if it was my first time ordering pizza and insisted that the oven was running two hours behind. It would be much easier if they simply maintained a friendly demeanor.
This used to be my favorite restaurant, but the customer service has gone downhill. When I opened the door for a delivery, the driver had a grumpy expression and didn't even acknowledge my greeting. Needless to say, he did not receive a tip from me. Although I love their food, I will not be ordering from them again after this experience.
I left a bad assessment first, but the way management handled was nothing less professional and amazing! I was reached unexpectedly the next day, apologized and delivered a new wedge. This is a great customer service and so you can redeem yourself. Great ethics! Dean went beyond and beyond to make me happy and I can't say I'm not. Thank you.
Huge portions of each part is large enough to share for two people! If you order a main dish, the pasta on the page is large enough for a meal of itself. The chicken parmigiana is perfectly cooked and you have residues for a late evening snack. I also recommend the wedges very large satisfying and the staff is very nice to boot. You'll never be hungry here. Also great prices!
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