Tropical Smoothie Cafe - ste

Don't know if there was a change in management or what, but this Tropical Smoothie has seriously gone downhill in last year or so. Went in around 7 PM and saw several employees just milling around with music blaring over top the music on the restaurant speakers, restaurant was dirty. The girl behind the counter was incredibly rude. She begrudgingly took the order, then another employee walked up and said we're not serving food, that's why I put up the sign. I'm not going to be here late. He points at a handwritten sign at the register that says No Food, Smoothies Only. It was 7 PM...restaurant hours state open until 9 PM. Unbelievable.I love Tropical Smoothie, so decided to give it another try. Went in...same bad attitude from the person at the register, restaurant dirty and again music blaring. Only one other customer is there. Order food, sit there for 30 minutes waiting while employees are messing with each other and dancing around in the back. There was music coming over the restaurant speakers and their music blaring on top of that. Incredibly unprofessional. Food was meh. That was it for me...will not be back and hoping another location opens in Asheville as is my fav!

Let me start by saying, I absolutely LOVE Tropical Smoothie, the food is great and so are the smoothies. But my husband, daughter and I Came here at 1:30P on a Wednesday, it wasn’t dead but definitely after the lunch rush. The lady who took our order acted like she had no idea what I was talking about when I ordered a Jetty Junior smoothie for my 3 year old. I repeated it at least 5 times, said “the one on the kids menu” and still watched her proceed to charge me for a full size smoothie. When I asked her if it was the 12 oz because the menu said $3.79 and the screen said $4.79, she said nothing and just stared at me. I didn’t feel like causing a scene over $1 so I just said “ok” and continued my order. When her smoothie came it was full size just as I expected. All good, but it just got worse from there. It took another 10-15 minutes for our food to come- I ordered a chicken bacon ranch flatbread with no tomatoes and my husband ordered a chipotle chicken club flatbread with no tomatoes. We received two flatbreads both with chicken, cheese, ranch, and lettuce. My chicken bacon ranch flatbread had no bacon and I don’t even know what they attempted to give my husband. When we took them back up they said they were out of bacon (would’ve been nice to know when I ordered). My husband asked for the correct thing to be made for him and they asked again what he ordered and what he was given. He said he didn’t know what he was given and showed it to them. He repeated his order and they said they’d make a new one. We waited probably another 8 minutes for the new one and it came with tomatoes on it. At this point we were all so hungry we just decided to cut our losses and eat what we were given. We received little to no apology, no offer for a refund, no coupon for a future visit, nothing. Then, when I took my 3 year old daughter to the bathroom it was completely out of toilet paper and I had to use a paper towel to wipe her. I am very disheartened by this experience as this is one of my family’s favorite lunch spots, but I’m not sure we will be back until I know something has changed with the service.

Walked in around 5 pm, before we even got greeted, the lady behind the counter started telling me about some emergency and how they needed more people there to make a smoothie, I’m not sure what the hell she was even talking about, but clearly they didn’t want us there. If you don’t wanna do your job, just shut the doors and close the place down cause that’s pathetic as hell. Will absolutely not go back.Edit: came back to edit this review and just let people know, since these employees did not seem Interested in serving anyone a smoothie, I went down to smoothie king which is less than a mile away and had a very pleasant experience there

Greatest Trop I’ve been too! Everyone is super nice, quick turn-around for orders, and everything is super clean! Definitely a must if you’ve been working all day outside and need a refreshing drink! Got the new Mango Monsoon and it’s awesome!

This is the BEST costumer service I have ever experienced, especially while getting a smoothie. Keisha, Kimberly, and Lily were the ladies serving us- yes, I asked. Definitely found my new favorite spot!