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Feedback gevenI don’t mind shabby chic but this really was more shabby than chic. Our feature room was £500 for dinner bed and breakfast so I was really expecting something special. The room was nice and spacious but the window didn’t shut the blinds didn’t shut and the bedside table was cracked. The receptionist was lovely and friendly but the rest of the staff had a lack lustre approach. The star of the show has to be the food which was absolutely delicious. Certainly visit this hotel for lunch or dinner but don’t waste your money on an over night stay. Staff did not wear masks and tables in the restaurant are close together. I felt current covid regulations were not being adhered to.
The restaurant had stunning scenery, a beautiful room, and lovely kitsch touches throughout. However, the service was a letdown. The young barman struggled to serve drinks, and the French waiter was overly chatty and distracted from the dining experience. There were also issues with the availability of wine and spirits. Breakfast was mediocre, and there were billing errors at the end of the meal. Despite these issues, the location, hotel, and dinner were exceptional. I hope that these issues can be addressed so that I can return for a more positive experience in the future.
Was here for 1 night with our dog in late October. Had a lovely welcome our dog friendly room was gorgeous (number 9, The Byre). Due to covid restrictions we were unable to have alcohol with our evening meal, but this wasn't a problem. The meal was GORGEOUS!! I have a food allergy (onion) all the waiting staff were aware of it the chef amended each dish so I could have it without the onion. Could not fault the food or the service in any way. The pear pecan tarte with cardamon ice cream was divine the petit fours served with the tea at the end of the meal were fabulous. After such an amazing dinner there was a slight worry that the breakfast would be a let down but there was no need to worry. Beautiful menu you could have anything in any order according to our waiter. Food service again were fantastic. This one night away was the only holiday myself and my husband have had this year due to circumstances relating to Covid. It was definitely worth the wait!!!
We recently stayed at The Pilot Panther for our October honeymoon. Treating ourselves to the tasting menu on our first night was a delightful experience. The food was truly exceptional and the staff were all fantastic, especially Chris who is also a fellow Geordie. On the second night, the staff went above and beyond to accommodate our requests and the chef's skills were top-notch. We are grateful for everything and have already recommended the restaurant to two friends who are planning to visit following our stay. We haven't even returned home yet and we are already looking forward to our next visit. Thank you for a wonderful experience!
What a wonderful 3 days we have had at this hotel. It is situated in a very special quiet area where you can walk out the front door and take in the beautiful scenery of lochs, forest and mountains. You relax immediately and feel very much at home. The food is outstanding and we enjoyed every mouthful with attention paid to every element of each course. The staff are so friendly and very efficient. We shall be returning.