Mucho Burrito Fresh Mexican Grill

I've taken food several times from this restorative and find her food is really good. Your staff is friendly. That's why I give them 5 stars.

I feel this location is caught in a weird position that ultimately makes for a less than ideal experience the last few times I have gone. They are not busy enough to have additional staff on during peak periods, but the single person there (working incredibly hard mind you) has to split their time between doing in person orders and delivery service orders. Each time I had to wait while multiple Uber/Skip the Dishes orders were made, a person in the store would order, more pick up orders were made, then to the next person. One time I just went and sat outside for 20 minutes until they were ready to take my order. Again, it's not entirely their fault and the food is fairly good and the staff is always pleasant and apologetic, but does take away from the experience. Oh, and I do miss the signature burritos and bowls.

I have been to a number of mucho burritos in Canada, this was my first time at this location and I will never go back. The place was dead and the toppings did not look fresh or appealing. Portions are the smallest I've ever seen. I felt ripped off. Don't waste your money here.

Went in the last few weeks once, and another time last summer, I used to adore Mucho Burrito before, but NOT the case in Stittsville (go to Kanata location), I ordered a chicken casadill!a, and the veggies were mushy and they only had green pepper, onions, and mushrooms (which to me isn't what I normally add to that), salsa seem to lost its color and was brownish, didn't want to take a chance in case it wasn't good anymore. The picture on the menu is not what it looked like in my dish, but at the other location it was. The guy who served me was nice... but if I was the owner, I would teach him how to serve fresh quality, and buy red bell pepper like the add says.

This place is always up and down for us. Sometimes service is good. Sometimes bad. As you can see from other reviews, the staff can be pretty rude at times. But today was an all time low. As you can see they are advertising kids eat free per each adult meal ordered. We purchased 2 adult and 3 kids meals and were only given one for free. We approached the gentleman at the counter and he told us it's one meal per family free only. Was rude and short with me about it. Like he couldn't be bothered because the line was wrong. As we left they saw me taking the pictures and approached my wife and asked what was wrong. When she told them they didn't offer a refund they said they would discount us a meal next time we were in if we left our name and phone number.