Costa Coffee - Stockport

We ordered a hot chocolate and a latte I paid and stood to one side awaiting our drinks 5 people got served and took there drinks , whilst these people were being served your barrista had asked us 4 times what we had ordered I repeated this 4 times , in the end I asked why our drinks were not being made the reply I got was she was waiting for the receipt that should of been given after I had paid , even though she had asked 4 times what we had ordered then carried on serving the 6th person still leaving us stood there , I then said why do you keep asking us what we have ordered then serving others to which her reply was DO YOU WANT REFUNDING my reply was I would like my drink that I paid for 30 mins ago , I will never use this place again they were ignorant and extremely rude , customer service is zilch

Staff member who served me was polite and efficient however number of staff were chatting behind the counter whilst the place was filthy. Many tables left covered in food and floor disgusting Did not try the toilets

Interrupted me to move onto the next customer, the manager didn't care so rude the only reason it got 2 stars was for the food, but other than that I would have given it 0 stars

After going Christmas food shopping decided jump in car on way back home went in here get hot chocolate myself Cappuccino for partner Took 20 minutes to make to drinks wouldn’t mind but mid morning not many people inside no drive thu after getting back into the car started to drive home taste of cappuccino gone off milk which went right though me when I got home Same happened to my partner few hours later Used Costa coffee s a lot in my job being delivery HGV driver this is first last time I will buy drink from here

I wanting to study at this coffee shop and they all the sudden approached with no manners and when I spoke to the manager about what was happening she says I can not sit her I would have to wait for the whole queue to finish when it was obvious they were takeaway and there were multiple table then they tried to discuss with me but they said I have to leave within an hour.