Canteen And Cocktails

Our visit to the restaurant was extremely disappointing. We had to send back our starters because they were missing cheese and jalapeños. Despite being the only customers, our main meals had not even been started by the kitchen. We decided to cancel our order and leave. It was a sad experience for us as we had been eagerly anticipating a pleasant evening.

My friends and I came here to celebrate an engagement, but we were disappointed with the experience. Two people in our group arrived before me and had already ordered cocktails, but they were still waiting for them 20 minutes later. No one came to take our drink order until the other cocktails arrived, which tasted like pure alcohol mixed with watered-down juice. The service was slow, and after 40 minutes I had to go up to the staff to place our food order. The upstairs seating area was uncomfortably hot. The food, specifically the steak fajitas, was mediocre with only a few small strips of steak and an abundance of onions and peppers. Overall, we were disappointed with our experience and do not plan on returning or recommending this restaurant.

During our visit, we had to request clean glasses twice as the ones we were given were dirty with lipstick marks and residue from the dishwasher. It was disappointing to see only one waitress managing the drink orders and table service for the entire downstairs area. She appeared to be young and was clearly struggling to keep up with the demands of the busy restaurant.

The standard here has dropped dramatically since the last time I visited. We ordered starters to share, which were halloumi and the brisket arancini. The rice in the arancini was undercooked and hard but otherwise tasty starters. We both ordered the buttermilk chicken burger and what an atrocity. For £15 a burger we were presented with a flat burger with two chicken goujons, one slice of lettuce and one slice of tomato. The burger used to be a beautifully battered fillet, but I have no idea what that cheap, flat, nothing chicken they presented this time was. And just one dollop of sauce. I complained but rather than have anything discounted from the bill, we were given two extra pieces of rubbish chicken goujons. Hardly what I wanted when I was complaining about the standards. The server was nice enough and I could tell this was a usual complaint from her reaction. I no longer live in Stockton and we made the effort to visit Canteen and Cocktails for a treat having been to the hospital earlier in the day. It was such a massive disappointment.

Haven’t been for canteen and cocktails for years but in the past have always found the place great! Really nice cocktails and friendly staff. We came here to celebrate a friends birthday over the weekend, but unfortunately it wasn’t how I remembered . Service wasn’t the best at all . Disappointed to find the blender was broke so a lot of the cocktails were unavailable. We had drinks forgotten about. I went for the lasagne which was burnt on the bottom and rock hard on the top probably from sitting under a lamp too long! The best part for me was the chips! Won’t be returning anytime soon sadly .