Pizza Factory - Surrey

I ordered from this restaurant through a food delivery service. The prices at this location are cheaper compared to their other one in Fleetwood. I'm not sure if they are related. The food arrived and met my expectations. The Hawaiian pizza was delicious and the butter chicken was also very good. Everything was packaged well too.

The pizza at this restaurant is delicious. We ordered four large pizzas and all of them were very tasty, except for the fact that they made two vegetarian pizzas instead of the two paneer tikka pizzas we ordered. I called to inform them of the mistake and the owner apologized and said that they would give us a free pizza next time. I was very pleased with the customer service. The only issue I noticed was that they don't answer calls quickly, which is why I am giving them four stars.

Over the past two years, the taste of the food and the options on the menu have consistently gotten better. I tried some vegetarian dishes last night and they were really good. The owners are very friendly. I agree with previous reviews that sometimes the food takes too long to be prepared, but I understand that they are working hard so I am mostly okay with it. I gave four stars because it can be difficult to order over the phone and sometimes they make mistakes with the order. They are apologetic and offer refunds, but it can still be frustrating, especially when you have guests over.