Thai Express - Surrey

Every time I come here, either it happens to myself or I see it happen to another customer, or both, that the employees will completely ignore new customers to the point where they just walk away. In my most recent experience, it was not busy, there was 1 other customer who had ordered long before I got there, yet somehow it took the guy forever to make their order to the point that I thought it must have been mine. It wasn't. I had to wait another absurdly long time for mine to be made. Again, it wasn't busy, they had 2 customers including myself. I used to work at Thai Express, so I know what I'm talking about. Whats going on here? Do you not want customers? Do you hate customers that don't order online? Most confusing experience every single time. Also I asked for no egg and there's egg in it.

Fried rice was burnt and bland. Other outlets such as one in pacific center Downtown is a lot better.

Tom yum soup vegetarian didnt have much of anything in it. Their pad thai is really good though.

Always wonderful customer service, food is great and reasonably priced. Love this place!

Sad to say after finding this place the last time we were in the mall. My wife and I were quite happy with the food. It was quite good, the FIRST time! Good enough we though we would try it again. I could barely eat a few bites. My wife ate about half of hers. I was torn whether to say anything or not. But did after alot of thought. The first guy dealing with me seemed like he wanted to make me satisfied. Then the older gentleman that my wife ordered with came out and basically gave me tge brush off, with no care of how this could potentially affect his business. Only my second visit and it will be my LAST! SATISFACTION NOT GUARANTEED