Pizza Express - Sutton

Usually I have no issues getting vegan options, they’re really good! But yesterday, I don’t know why it was such an issue. I usually can choose anything off the menu and they veganise it, great, sorted. But this time, when I asked for a vegan Pollo Fiesta (usually I ask for a Forza but that’s been gotten rid of) they brought me the normal pizza with chicken and sour cream on it, just with vegan cheese? And then when I challenged it, our waiter tried to make it seem like that was a normal thing to have done, when someone asks for a vegan pizza, you still put chicken on it? I said usually when I order a vegan chicken pizza, you put those little ‘chicken’ cubes on it, the Quorn ones. He said we don’t have that…mate I’ve been eating it for years so that’s definitely not true. He then brought me the vegan menu, I literally pointed to wear it says the quorn ‘chicken’ pieces. He didn’t respond, but anyway, so they made me a new pizza, which would have been great and all fixed but when he brought it over it had real chicken on it again. I asked if it was real chicken again and he goes, ‘well you ordered a vegan pizza so it must be vegan chicken’. Cool, well that didn’t apply the first time did it. I couldn’t be bothered with the argument, I picked it off and gave it to my friend but I think that was pretty bad, and then to try and gaslight me into thinking I was insane, literally have never had an issue before, I even order for delivery often, so I know what those cheap little vegan chicken cubes look like. Just annoying, spoiled what was supposed to be a nice birthday lunch.

Amazing service, great team. The staff was so amazing and wonderful, great experience. The food was perfect. Would recommend 100

Best pizza in Sutton... Great restaurant, great staff, great pizza! Big thank you for Mikaella, the manager, hard worker and very helpful towards customers. .

Wouldn’t recommend this restaurant. The food has gotten worse from before and atmosphere seems dull. Bad customer service and managers who are very inattentive to customers. Very poorly run restaurant, better restaurants can be found on the high street.

The pizza was horrible and the dough balls were horrible un friendly customer service . So don't go because it's the worst restaurant you ever seen