Los Panchos Mexican Grill And Cantina

Asked for a few extra sides of sour cream.. tried to tell my wife $8. With an absolutely straight face. For the tiny little side containers that have maybe 2/3 tablespoons of sour cream. EIGHT DOLLARS. ???????????????????? That is not a typo. My wife leftthe sour cream.. they can keep it. And now we will never return again. And neither should you. It?s the principal of the thing.How ridiculous is that? Lose a local customer for life over .50 cents worth of sour cream..

I've been here multiple times so this review ain't based on a one-off. For one it seems impossible to get them to answer the phone for a late night carryout order these days. The last time I was able to successfully order a late carryout here, there wasa hair wrapped inside my burrito dinner. One of the most recent times I called, someone intentionally picked up the phone,dialed two buttons and left the phone off the hook. The time was around two hours before close. On at least two occasions I'venoticed a hair in my food. Coupled with raising prices, probably done for good. Use to be better.

Was 4 star about 3 years ago now one is to many Let?s start with the staff who will walk by you multiple times and not even acknowledge you.when calling to place an order No one answers the phone called 4 times no one picks up had to dive there andplace order in person very annoying and frustrating ending up waiting over 45 minutes when the restaurant was empty ???? Forsome reason prices keep going up and changing. The older Mexican lady who is there during the day time hours I feel cheats onprices when she takes my order it?s always more than when someone else does we get that same stuff every time so it?s alwaysmore when she?s the one dealing with us very weird don?t like it also don?t like that we pay $50 bucks for such small portionsof food ! The prices go up and the portions get smaller it seems like .also the to go orders are always messed up and not evenworth the drive back to get it fixed ! Very annoying. I asked for extra chips only got one bag missing beans and rice and alsothe tacos were not shredded beef as I ordered

The last three times I?ve tried to order food from here, nobody has ever once answered the phone after multiple calls. Last time I went in after nobody answered, all ordered was a tub of the salsa (my wife?s favorite), not a single person was in therestaurant and it took over nearly 20 minutes for just salsa. My old neighbor Mr. Lopez was a manager here a couple years agoand during his time, this was our favorite Mexican restaurant in the surrounding area. Not sure what has changed but itdefinitely has to be hurting this business.

Ordered take out. Wife went to pick it up. It was raining. Wife slipped on the fell on the slick wet tile floor in-between the entry doors. Restaurant personnel asked I'd she was okay, but didn't really seem that concerned. No rug or mat of any kind tokeep their customers safe. Won't be going back.