Dunkin' - Syracuse

Picked up a dozen donuts for my auto mechanic and staff. They actually were able to finish my repair on my vehicle le in two days rather than the 2 week waiting period. If you want an awesome mechanic, Autotech of Syracuse. They are usually booked out for 2 weeks.

Do no bother giving them your order bevy they will give you whatever they want to give you anyone.

I been going this place for four years every day never had a problem before two weeks ago when they started messing up my order every morning I don't why . Don't wanna go there any more

They were from most, if not all wise and it was only midday. only 3 people who work, and the journey thru line was around the building and not moving. badly managed and it was a disappointing experience. will not come back.

The employees need a better training, the processes need to be revised. order on the app so that my order would be ready when I arrived. coffee is always ready, but they often only accept that every coffee for the drive thru is, instead of walking in the label to read, it is literally the first line. So I sometimes have to wait to get someone's attention and then point out that they have my coffee through the DT window instead of the walk in the theke. also frustrating: if I order a donut or muffin, it is never ready because the system apparently does not print out food orders the way it prints coffee labels. almost every time I have to go back to the line with other customers who have not pre-ordered to ask for my donut or muffin. that's not a rocket science, they should be able to find out. pandemic, labor shortage, yada yada yada, for over 2 years, that is no more excuse.