I Heart Mac Cheese - Tallahassee

Ordered $40 of Mac and cheese directly from their website, and received a confirmation email and saw the money charged to my card. Then, the new employee (who was the only one in the entire restaurant) did her best to find the order. She was unable to locate it (which wasn’t her fault) and so she spoke to her manager. The manager refused to refund me or make the food. I will have to try to call corporate to get my money back since I wasn’t given the food that I paid for. I will never be returning.Dietary restrictions: Gluten free

I ordered food on the website but was told when I got there “it’s not in the system” even though I had an email receipt and I paid for it on my card. The worker tried to find it and did her best but couldn’t. When she called with her supervisor, the supervisor refused to give me the food even though I had confirmation of the order. Then when we talked about a refund she said she couldn’t do it through their system and said it would have to be through corporate later. Then when I made one comment saying I didn’t feel she was accommodating me (very calmly , she yelled at me for multiple minutes, and even when I tried to move past it and just give her my information, she ignored me and continued to yell at me. Then when I asked for her information she refused to give it to me and told me to just leave my information with the worker. Then she hung up the phone on me. I left the restaurant in tears. Such disrespectful management, will not be back. (And still need that refund…

Had the short rib bowl. Was pretty great. Needed a bit more cheese sauce.

I wanted to like this place so bad and have been meaning to visit for years because I love macncheese. I ordered the sweet and spicy bowl, and to my dismay it came with NO MAC N CHEESe. I kept looking for the Mac, and took it to the front and asked where the macaroni was, and apparently, this bowl didn't come with macncheese! they should've warned me, I told them it was my first time there! The menu was so misleading, all the other bowls came with mac. My kids got grilled cheese sandwiches, and we thought there would be a macaroni side. NOPE. So all in all I spent 35$ on 2 grilled cheese sandwiches and a heavily syrupy bowl of vegetables. SO disappointing. I kept going up and asking, is there supposed to Mac with this? And they would just shrug and say no. I love macncheese, this is not the place to get it. I would still like to actually try the Mac n cheese, but it was so pricey, and who knows where it actually is on the menu lol.

I ordered a regular Mac n cheese for myself and a vegan Mac n cheese bowl for my dairy allergic wife. My bowl was good but not the other….They just placed a couple of vegan cheese slices on top of the noodles, no sauce. Is it supposed to come this way?