Zaxby's Chicken Fingers Buffalo Wings

Eating is quite good, the only problem is that their lines are very long

Zero stars. None. Has to be one of the worst experiences I’ve had in recent memory of a fast food restaurant. Possibly ever. Friday 10/8/21 I placed an online order for three meals, a couple white cheddar bites and an extra sauce. I selected a pick up time for 6:30pm. A half-hour after completing my order. I figured that would be adequate time for them on a busy Friday. I get up there at 6:23 ready to wait a few minutes for my order. There was a sign posted on the door for lobby hours of 11am-3pm. I called and it was explained to me that I had to get in at the back of the drive through line that wrapped around the building in order to receive my food. I asked to cancel my order for a refund and was denied due to the lack of accountability between the restaurant and website. Obviously, at this point I’m mad. There is absolutely no point to take online orders if you’re not equipped to fulfill them in the appropriate manner. To give financial information online has no merit, otherwise. I’ve had negative experiences with Chic-Fila, but at least I can count on receiving my online order in the designated area within a timely manner. I call The restaurant again to ask to speak to the manager in order to try and work out a reasonable solution. Maybe they could’ve at least just set my food on the curb right outside the door within a safe distance of contact. I sat on hold for the entirety of my nearly half-hour wait in the drive through. I get to the intercom give the online order info approximately 16 minutes later. They respond by telling me they will begin preparing my order. A small comfort. Maybe the meal will still be good. Another ten minutes and I’m finally at the window. After trying to confirm the order for the car behind me, we get the error corrected and I receive my order. I ask to speak with the manager in person. The employee walks away, then comes back to explain the manager is too busy to see me. He then asks what the issue is. At that point I have no choice but to unload my burdens on the window attendant because the manager refuses to take accountability and offer a reasonable resolution. After I’m done speaking I point out I’m still on hold for 26 minutes at that point. Nearly $40 and one hour later, I get home to find I have three cold meals with four shriveled tenders and two cold half orders of white cheddar bites. My extra sauce and both coleslaws are missing. This is a complete failure on every aspect of the fast food industry. Never again. Never. Your prices are too high. Your portions are getting smaller. You are unable to process your clientele in a timely manner and your customer service is clogged in the restroom on it’s way down the toilet.

Has to be the best Zaxby's as rarely a line and food always hot.

Super slow drive through at 2:30 on a Saturday afternoon. We used the app to pre-order our food and they tried to give us sometime else's food. The bag was just too big for our order. The people were great once you got to the window. They were quick to fix any issues with the order and very pleasant.The wait didn't bother me since I didn't have anything else to do, I'm not going to hold that against them.

We were excited when Zaxby’s finally opened. Covid came and now businesses are trying to get back to a somewhat normal routine. That being said, what happened to Zaxby’s? They advertise order online and pick up however, you have to sit in the same line as people ordering. 40 minutes after ordering and paying is ridiculous.