Planters At Planters Garden Centre

We often come here and always enjoy the experience browsing afterwards in the garden centre. The staff are generally friendly and helpful. Having read a recent comment about staff cleaning an area well before closing time, we have experienced the same thing. It was quite off putting to be so close to us still eating and drinking and was quite some time before the cafe was due to close. A further observation we have is that on each occasion we've visited the cafe recently we have had to ask for clean cups as each one has not been cleaned well enough. On the last visit the milk jug could have done with a clean, too as it looked like it hadn't been washed inside between uses. We were surprised that when tables were being cleared they were not been cleaned/disinfected between one visitor and the next. In these post Covid days we feel this should be a requirement and have seen it done in many other places.

Went for the afternoon tea. Really enjoyed the food and we were excellently looked after by the staff too. Ended up very full so brought two of the scones home with us

Firstly I'd like to say this is not a negative review of the food as it's always delicious and today's experience will not put us off but hopefully management will see this and maybe make some changes. We arrived later than normal today 3:20pm. But we only wanted coffee and a piece of cake so knew we'd still be in time as it's open till 5pm. My husband suggested I went and got a table while he waited to collect the coffee's as I am disabled.(visible by my walking stick) I went to an area near the double doors into the plants, a young lady said she was sorry but the area was closed for cleaning. So walked down to the bottom where you can look out at the golf and climbing but all the tables had reserved on them. A young man who worked there walked past so I asked if I could sit there as I'd already been told we couldn't sit at the top end but he said no the area had been cleaned for tomorrow. I did say it's silly as it's not closed yet and 3 lady's were mopping in front of customers still eating and I just needed somewhere we could sit and he suggested an area next to the dog friendly seats which is rather not or outside!!! We went outside and realised we should have complained more as it was cold and very blowy but we didn't feel welcome to sit inside. I work in a deli so I know how manic the last hour is. But we always make sure customers who arrive late receive the same experience, is this something that could be looked at? I'll leave it with you.

Hadn't been here for a long time and was really impressed, it was very busy but there is an enormous choice of goods over a large area, we ate in the restaurant, good choice and fair prices, the staff were friendly, and helpful, definitely recommend

Absolutely appalling service. Waited nearly an hr for food. It wasn't even good value for money. Didn't even have an apology either. Rude and awful service.