Welna Eco Resort - Таруса

We rested from August 18 22. Heard very good reviews before, decided to go. Pluses a very large beautiful area, a wonderful Japanese garden. lots of stuff for kids. Comfortable rooms (studio apart , modern renovation, everything is there (bathrobes, slippers, shampoos, water, hair dryer . Charging for electric vehicles. Not a bad restaurant Senoval. Now the cons the soundproofing in the rooms is so so. The main problem of the hotel is the staff! The prospect of such an attitude towards customers is so so. The girls at the reception can 't cope, sometimes they don 't take the phone for hours if you call to ask for something. And if you get through wait for hours for them to decide something (we waited for the second blanket for more than a day, because the maid worked at the wedding ??!?? towels they carried more than an hour they forgot to immediately put them in the room . At the same time, they are rude and snap at you, you can’t wait for smiles from anyone here. They hired non professionals. The exception is the employees of the Senoval restaurant, sympathetic and joyful. The rest are doing you a favor. Obviously there is not enough staff, and qualified. At the entrance to the Rakita restaurant, there is a boy who speaks Russian with difficulty. How is that at all? Rakita is generally a separate song. The food is a canteen, with a terrible presentation, everything is not beautiful and not aesthetically pleasing. The waiters are boiled, wasps and flies are everywhere, and the cat is also running around that 's why ?! Suddenly allergic to whom? The tables are dirty, sticky, the food is monotonous and scarce on the third day you get bored. Coffee is disgusting. At the same time, the Library has excellent coffee. Why not make breakfast like this? Library bar nice to sit delicious cocktails, but no desserts. No board games would be nice. The pool and spa is a good relaxation area, but if you don’t come early, you won’t get a sun lounger. The pool is not cleaned dirty and small. For such a hotel, it was necessary to do 2 times more and follow it. Entertainment another gloom, as if we were in a pioneer camp with lights out at 10 pm! No program after 22, karaoke worked 1 day until 23 then 10 thousand pay funny. On the sub at the Les site live music, also 1 hour in the Les bar there is nothing available on the menu it 's hard to think it through? No cheese plate, no fruit for wine, not even olives. It 's over. Sad concept. The feeling that it is not here at all who is in what much. Someone continues to work conscientiously, while someone works hard. It 's a pity, the hotel has very good potential you just need to change almost all the staff and reconsider the concept. Rooms: 4 Service: 2 Location: 4

I put one star because wasps ruin everything. No one is fighting with them (and apparently they are not going to), they are present throughout the territory without exception and in huge quantities. They interfere with eating, drinking and generally relaxing. We thought that we would suffer from mosquitoes, but instead of them there were wasps. All in all, I don't think I'll go here again. Rooms: 4 Service: 3 Location: 5

Very large area, there are cats. The food at the restaurant U Rakita is delicious. Rooms: 5 Service: 5 Location: 5

There is a strong feeling that people who give 5 stars to this hotel are not familiar with the concept of value for money at all. Or do they all live on some kind of discount, where do they have a number of five thousand a night? It's just that living here is not cheap at all houses are around forty thousand a night, and the cheapest rooms are about 10 thousand. And the level of rest that you get for this does not correspond to this money at all. Let's start with a big plus the hotel was built, apparently, not so long ago, and in general very high quality. Everything related to infrastructure is done well here. Beautiful territory, well groomed paths, cheap, but still good furniture in the rooms (although it’s not very clear why you can’t buy real double beds, and not just put two single beds next to each other so that at night someone falls between the beds, but oh well, this is some kind of Soviet disease of many of our hotels), a very good spa area and pools. Everything is clean and beautiful. But as soon as we touch upon the human factor that serves this entire beautiful area, then numerous questions arise. There is no one at the reception and they can’t solve any problems, you can’t get through to them by phone in the room, they answer the WhatsApp for half a day and simply redirect to someone else who dissolves somewhere. Example: we wanted to ride horses, which is indicated on the site as part of the possible leisure. As a result, it turned out that they simply send you to the nearest stable, which has nothing to do with the hotel. No one immediately knows the phone number of this stable, you need three people to take turns redirecting you to one another, so that in the end you just give you the phone number of the stable, so that you yourself agree with it and go there yourself. Well, in general, for such a huge territory of the hotel there is nothing special to do there there is actually nowhere to ride bicycles, there is only one name from mini golf (if you have ever played normal mini golf), the pool is full of screaming children. Food for such a price is also very disappointing. Very sad breakfast, little choice and not tasty. The same dinners as in a good canteen, and not in a good hotel. And they especially upset the restaurants where you have to go for dinner, because there is nowhere to go. The prices are right normal in Moscow, and the food is just terrible. Probably, it’s not bad there with children and without pretensions to high quality. Still, it used to be that for this money you could go to Turkey for a much better quality of rest, but now she can only dream, and there is nowhere else to go, that's why everyone lifted up such price tags and spit on quality. But the lack of competition does not make the value for money in this hotel good, especially since there are still other options in the area. Rooms: 4 Service: 1 Location: 3

Super vacation! We rest here for the second time, we don’t want to go anywhere else, there is a lot of variety for children and adults. Archery, billiards, golf, huge outdoor chess, playgrounds for children, labyrinth, underground aquarium and much more... Swimming pools outdoors and indoors, warm at any time of the year, both for children and adults, saunas, steam rooms, tropical shower programs and more. Excellent cuisine, for every taste, varied, there is a diet. Very friendly and helpful staff, great rooms. We lived in rooms of different price categories excellent everywhere! Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Kid friendly, Great value, High tech