Halo Restaurant Bar - Tauranga

Had a big late Valentine's Day dinner. the chocolate fondue was so delicious. thanks ashish for her service

Shared High Tea with a group of people for a special occasion. The service was extremely poor beginning with a lack of introduction. A tray of full wine glasses being spilled by the trainee waitress resulted in me being doused in wine which I then cleaned up from myself and the floor. I had to ask for the napkins I had used to be replaced and the soiled ones to be removed. Our tea was served lukewarm. A new bottle of bubbles was delivered and placed in the ice bucket unopened. When we left the table, leaving handbags on the chairs, while we took photos the table was begun to be cleared and a full glass of bubbles was removed. Overall we were very disappointed. Perhaps worst of all, an email I have sent to management regarding my complaint has not been acknowledged. I won't be recommending Halo restaurant to anyone. P.S. The food was acceptable although not exceptional.

I sent an email about the front of house service on 24-11-19 but have never received any contact hence now my review. We were kept waiting before being seated. Even though a barman saw us. One of our party ordered whiskey on the rocks accompanied by water. The whiskey arrived in a tall glass with the water in a small glass. We had to ask them to take away our empty glasses. Both food drink orders took a long time to arrive even though there were only around 10 other people. The food view were excellent that is why I have given 2 stars.

My wife and I and our son dined to celebrate my wife’s birthday. Entree’s were fine. The mains were not. My main was described as snapper on a prawn risotto with Scallops and spicy pickled carrot. I was served Salmon because they had run out of Snapper but didn’t have the decency to tell me and give me the option of ordering something else. The carrot was raw and not pickled or spicy. My wife’s steak was ordered to be rare it was blue. My sons steak was ordered to be medium it was well done. I am really disappointed a night spoiled the restaurant offered no real apology.

I have always enjoyed my experience of High Tea at Halo and have visited many times for special occasions with family and friends. However, I was bitterly disappointed yesterday. On arrival we were told we could not sit outside which was obviously a sign of things to come! One chunky club sandwich using dry bread, tiny overcooked scone, although there was lashings of cream and jam and three small savouries . Two chocolate items each on second tier. A few small items on top tier. I don't know if they are under new management but food presentation needs to revert to its original high standard. I will certainly be changing my venue.