Pizza Hut - Tendring

We had the lunch time buffet, pasta from salad bar not being replenished. Pizza was few and far between, 1 pizza coming out at a time. 10 minute wait between pizzas coming out. A terribly poorly run establishment, from waiters through to chefs. Dirty tables, **** food, expensive drinks. I felt embarrassed to have chosen to come here, i felt sorry for my children. I felt so sorry for them ive since had to make it up to them. If it was up to me i wouldnt have paid but my other half wouldn't let me.

Dirty, (tables/walls/floor/seating) staff were 50/50 some tried some didn't bother, decor is tatty, ladies toilet had no soap (also the same toilet staff use, go figure) when I mentioned it, was told to use the disabled one. Food was greasy too much oil. Salad bar was unappealing with food in layers on the floor. Assistant manageress seemed more interested in chatting to her visiting family/friends than address the hygiene issues or lack of. Won't be going back.

As we arrived we were told the group was too big (7 of us) and they might not have space as they were already really busy and would have to check with manager. The young girl went to check and come back and told us yea it’s fine but next time make sure you book as they are really busy, during our time there was hardly anyone else in the restaurant. Maybe 4 other tables at the beginning and then 1 other as we left so I’m not sure what that was about. The food was good and come quickly, the salad cart was nice apart from the lettuce which looked like it had been sat out for the last 4 days. All in all was ok and would probably go back but I would like the choice of being able to order through the QR code on the table or ordering as normal from waiting staff and paying with card or cash at the end of the meal. There was pizza in the sink the whole time we were there so toilets are not checked as often as you think, just a few things to work on and it would be a lot better.

What a wonderful waitress is pocket dynamo Summer. So genuine, so kind. As for the food… the G.O.A.T. pizza is rather fine, if a bit overpriced. Their soft drinks at £3.69 are way way way WAY overpriced…!! Oh and before ending this review… a word of praise for Austin, the outstanding shift manager. With staff like Austin and Summer, Pizza Hut are clearly doing something right.

We arrived at 2:50 on a sunny Sunday and were greeted by a friendly manager at the restaurant. There were only 4 other people there. We were seated and informed that we could order via a QR code or a server would come to our table soon. We noticed a buffet section with plenty of pizzas behind us. However, when our server, Tom, came over, he informed us that the buffet was no longer available as it stops at 3 pm. We pointed out that it was only 2:55, but he mentioned getting told off last time for allowing it after 3. We asked for some time to decide, but after speaking with the manager and receiving no satisfactory explanation, we decided to leave and find another place to eat. Tom apologized as we left, but we won't be returning to this restaurant.