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Feedback gevenThis is a back handed review as I’m extremely let down and would not return if it wasn’t for a particular member of staff. I have followed from the olive tree and was excited to hear the vine tree opening, I have since been in a few times to the new vine tree and the last time I arrived with friends for lunch. The food was fabulous and the cafe itself is lovely plenty of seating, the biggest problem was the staff. The lady serving front of house is rude, she never smiles, times before I’ve been in she will speak her language to her friends in front of customers making people feel awkward, this particular visit with my friends(group of 6) was the final straw when we witnessed her eating behind the counter chomping with her mouth wide open whilst we were trying to eat! She is incredibly rude when taking orders, she doesn’t seem to be very tolerable of children as we saw a couple go in with their child and the child was very happy saying hello to the lady and she quite literally ignored the child. She also pulls faces and rolls her eyes when you’re trying to tell her your food order. There is a lovely young man that comes in and out from the back he is very chatty happy and extremely attentive to the customers, he spoke to us and made time for us to check if the food was okay (something the waitress at front didn’t do) after us, he also went round checking other tables and seemed to make everyone laugh and bring a much happier pleasant energy to the cafe. I’m unsure how the roles in the cafe work and who does what but whoever the young man was I really hope to see him more regularly as he seems to be the saving grace of the cafe! Along with the good food. It is a shame to see how down hill the staffing is going, the lady was at the olive tree and always felt awkward there, however it has dramatically gotten worse! I will be returning as the prices of the cafe are very good and the quality of food I am always satisfied with, I just hope to see more friendly staff, as there is an older generation that mainly spend money in the cafe (myself being one of them) sometimes us oldies want a little chat and a nice smile to brighten our days! If we cannot get that then the least I would expect from any food venue is good manners. Thankyou to the young man.
Good selection of food clean place staff friendly can get very busy only down side only take cash and the breakfast has catering sausages which really do my head in I would pay a £1 more for a good pork sausage
Since moving to the area,I have started using the olive tree often. The food is homely,and hot.Staff are always friendly . Always a pleasure to visit.
When the waitress came to take our order, I immediately got a bad feeling about the restaurant. She was quite rude, not using pleasantries or even saying thank you, just taking our order and walking away. After waiting for nearly 45 minutes, our food finally arrived. My partner ordered an egg mayonnaise baguette, which looked like it had been fried or overcooked, with a burnt exterior and a greasy taste. My own order of an egg and sausage baguette was equally disappointing, with a burnt exterior and extremely overcooked eggs and sausages. It was a complete mess. The waitress seemed to know the food was bad, as she watched for my reaction as she walked back inside. My partner couldn't eat more than a few bites of her baguette because of the greasy taste, and I didn't even attempt to eat mine because it looked so unappetizing. I brought it to the counter and told them I wouldn't be paying for it, and they agreed not to charge me. I only paid for my partner's baguette and our drinks before leaving. It's hard to understand how this restaurant is still in business if this is the experience they consistently provide.
What a terrible experience! I was initially upset when writing this review, but now that I have calmed down, I can provide a more accurate account. I would not have written a review at all if the café owner had not thrown my glasses in the bin. I wish I had taken photos to show the unacceptable behavior. The only decent thing about our visit was the mugs of tea, which came with teabags still in the mug and milk on the side. My husband had the all-day breakfast and I had the full panini with a side salad. Unfortunately, the fried egg was overcooked and the bacon undercooked, which put us off our meal. The chips were nicely cooked, but the baked beans were overdone and stewed. We complained after eating only a third of our food, and were offered a discounted price of £10. Despite my husband's frustration, I felt £7 would have been a fair price if we were allowed to take the uneaten food home for our dog. The server argued with us and refused to cooperate, even throwing some money on the floor and telling us to never come back. I accidentally left my prescription sunglasses behind and when I returned to retrieve them, the woman yelled at me and said they had thrown the glasses in the bin. This kind of attitude is completely unacceptable, and I wish I could give this establishment zero stars.
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