Brewers Fayre Promenade - Thanet

Booking online is really easy, My family and I were warmly greeted on arrival for our booking on Saturday at 7:15pm, seated and felt very comfortable, without being rushed. I often eat here, love the ambiance, the teams are super friendly and professional, , Gluten Free Options available, meals are always nice I feel that as a GF eater the teams are very well informed and knowledgeable, I also don’t feel over exposed, which is really nice. I want the thank everyone at the Prom for looking after me and my family on every visit… specially Olivia, Jack, Elle, Nan” Charlie etc… the chefs are great too

From start to finish a bad experience. Place was unclean, unstocked in food, drinks and bathroom requirements. Restaurant was very cold. Staff apart from one male , were rude and unhelpful.

Ate there twice whilst staying at the premier Inn, the staff were so polite and even suggested alternative when on the first night the meal I wanted wasn't available. The meal was simple but had flavour with no rush to eat Lovely atmosphere

Don't go Christmas Day!! We booked and it was a total shambles,had to Ask twice for toilet roll to be placed in the ladies toilet as there was none,no drinks on arrival and had ate our starter before we were given drinks that I had to ask for 3 times,waitresses were rude everytime you asked them a question,and was told deserts were being prepared,50 mins later still no desert,we ended up walking out without it,won't be back

Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortunately we never gave a tip because the rude waitress was not getting a penny from me and there were no other staff around to give a tip to.