Spice Fusion - Thanet

We needed a buffet for the Royal Temple Yacht Club's prize giving event. Spice Fusion did not disappoint - the meal was fabulous, tasty, and more than enough for 65 people. The food was delivered to the club on time. Congratulations to the staff, and don't pay any attention to the negative reviews - we have never had a bad meal or takeout from Spice Fusion.

I wish I could give zero stars. I usually don't leave negative reviews, but this time I have to. We placed an online order and even though it was accepted, the food wasn't even cooked after an hour and a half. We were charged for delivery but had to pick up the food ourselves. The service in the restaurant was terrible, as they ignored us and another couple. The food containers were half empty and the food tasted bland. We will definitely never be returning.

There was nothing much wrong with my chicken vindaloo and boiled rice, but nothing else was up to scratch. They don't sell alcohol so had to have a can of coke instead, something I only drink with a Wetherspoon breakfast before 9am. This was an early indication it wasn't going to be a great experience, so I didn't bother having a poppadom. I don't like waiters to be too obsequious but it's nice to be asked once if the meal is ok. And when you leave it's nice if they say goodbye. Oh, and the hand dryer didn't work. They really need to raise their game, it's all a bit cheapjack at the moment.

Ordered a takeaway from here Friday night, when food turned up half of it was cold or damaged. I rung up to complain which I received no apology but for them to deny it and cook me a fresh one anyway. I left it at that until I opened the naan and found a long black hair. I rung back up and they then said they wouldn’t make no mistake and was all good on their end with still no apology. So after them calling me a liar i went in to the restaurant with the food asking for my money back because I was put off the food to which the head chef took the naan out trying to find the hair. I explained to him I’m not gonna try and keep hold of the hair and I don’t appreciate being called a liar so would like my money back. They still refused and kept saying they would do me a fresh one but who wants another meal made for them after finding a hair. The head chef even grabbed me at some point to which I did become aggressive because how can 3 people run a business with absolutely no compassion for the customer. After ten minutes of arguing they finally gave me my money back with still no apology or good will gesture. Avoid this place at all costs.

We tried to order a meal online through the Spice Fusion website, placed the order, and payment was deducted from our account. After waiting for an hour, we decided to call to inquire about the wait time, only to be told that the online system does not work. If they know that the online system is not functioning, they should update their website. It was a waste of time. We recommend either calling them directly or finding another restaurant with a working website.