Bertner Cafe

Just say no to this place the worker. There was very rude and the food was ill prepared and sloppy.I'll never eat here again mcdonald's is better than this by a long shot.

My husband and I ate at the grill inside of the cafe today. The hamburger was horrible. My husband asked for lettuce and tomato he didn't get either. I ordered the grilled cheese I asked for extra cheese. I didn't get my request. The tall light skinned lady that was cooking attitude was very unpleasant. That is not the first time. Every time I go there an she is cooking her attitude is bad. No matter how nice you try to be to her. All of Her responses to questions and orders are so ugly you hate to go there. My husband has been in St. Luke's for a month and I eat there sometimes twice a day but today was the straw that broke the camels back. I will not eat there again. Not for that kind of service. It seems like she doesn't want to be there.

The food was poorly prepared by employee. I ordered a grilled cheese with extra cheese I didn't get my extra cheese. I asked the cook about it , her attitude was so bad I didn't bother about it. My husband had a double meat cheese hamburger she forgot to put the cheese and made it like it was his fault. She was very snappy. The more he was being nice to her the uglier she got. He asked for lettuce and tomato and didn't get it and the fries were cold. He ended up throwing it away.

Sort of scattered and slow. Wandering around looking for limited options. Drinks are coffees and energy drinks. Self checkout was confusing?

Can the manager of this facility do a better job of supporting the hospital staff and families looking to have a meal? It's 7:20 and it's open, but the workers have put up all the food. I know the workers are rushing to go home. Trust me, most of us here want to go home too. Maybe you all should just advertise closing at 7. Don't waste your time here or walking to it.