Bay 5 - The Vale of Glamorgan

Myself and my partner visited on the day of the pride festival, we walked up and grabbed a coffee from Bay5 Coffee House, we opted for a takeaway cup and walked around the rear of the building to firstly get away from the wind to try and drink our coffee and secondly to sit whilst we enjoyed our coffee. We are sat for 10 minutes when a waitress walks past myself and my partner, does not make eye contact but raises her voice “that’s takeaway cups, you need to leave the table”. Now there is a service and a way to speak to customers, frankly the fact this waitress didn’t make eye contact or even stop to address us in a personable manner shows the lack of customer service this waitress has. Upon trying to ask what the difference was between a china cup and a takeaway cup, the waitress ignored us and proceeded to clear a table before walking back in the building. I for one, will not be returning to Bay5 without an answer and apology from the waitress as to why she thought customers could be treated in this manner.

We like Bay 5, the coffee and cakes are quite good. However, on a recent visit we were charged over a £1 more than usual for our coffee 's. I asked for a till receipt, when we got home I checked it. to discover that VAT had been ADDED to the advertised price rather than being included. This is illegal. To be sure I checked out a few legal advice sites Here 's the conclusion: VAT, AKA Value Added Tax, must be included in meal prices displayed . In short, the people at Bay 5 are taking the mick. Bad form, very bad form.

I visited this restaurant in the summer and was very impressed with their American style pancakes. The crepes and ice cream were also delicious, especially the salted caramel. The drinks were great too. I have visited a few times and have no complaints overall.

I highly recommend this coffee shop! The staff is extremely welcoming and friendly, providing excellent customer service. They are very accommodating to any requests or questions you may have. This is the perfect spot if you're looking for a tasty breakfast by the beach or a sweet treat in the evening after dinner. I especially recommend trying their pancake stacks and their coffee.

I had a wonderful experience at this charming café. The food was delicious and flavorful, and the drinks were excellent. The service was prompt and the staff were friendly and attentive. Additionally, the prices were quite reasonable.