Papa Johns Pizza - Thornleigh

Ordered online. When I got there I wasn’t even acknowledged by any of the workers there (like 5 of them were there). They made me wait about 5-10 mins for my food. Even though my food wasn’t “ready” and they made me wait, my food was cold.

To whom it may concern, This is a 2nd order that was placed at these 2 locations for Pappa’s John! They take you money a your order with same voice, same girl she changing her name a she denies people service at Pappa John’s! She would not let us talk to the manager even after our she supposedly took our order in properly in which is obviously wasn’t done correctly! Thanks so much for your time an efforts for not delivering around order properly! Sincerely, Concerned CustomerDietary restrictions: We did not have any Dietary restrictions on this order ! They do know to put the orders in properly! Have a nice day!

10 PM is the cut off time for the carry out. Walked into the store at 9:50 pm. They will not take my order for carryout. Staff is very rude and unprofessional. I will never visit this family run location.

Called the restaurant after more than an hour passed and the tracking said the order had still not finished preparing . Spent 5 min waiting for a human, explained I needed an order status, then he put me on hold for 10 more minutes then came back and said a pizza needed to be remade and would be there soon . I asked for an actual time and he said um probably like 30 minutes. I asked if we could get a partial refund for it being more than an hour late and he replied it 's being remade, then HUNG UP ON ME. I called back hoping to talk to the store manager and couldn 't get a human on the phone at all for another 15 minutes. The food finally arrived about 2 hours after I ordered it, and was fulfilled by Doordash for some reason. Just atrocious customer service and pretty garbage food. Don 't order from here.

Wish I had read reviews before ordering. I would give no stars. Bad experience from start to finish. Took 21 minutes for person to take order over phone. Was told 30 45 minutes for delivery. After an hour, called and was told would be there in a few minutes. Order arrived 40 minutes later. Pizza was cold and hard. The Works pizza only had ham in the center, no other toppings but cheese. The ordered stuffed crust had no stuffing. The boneless wings were not as pictured, but chicken nuggets with a bit of bottled like sauce drizzled over them, and some were the size of a quarter. Looked uncooked and were rock hard. Called back to speak with manager, told he was out and would be back in about 3 minutes. When he did answer, didn’t give name, never apologized, and said he would resend the order right away. Reorder never came and recalls to shop were unanswered. A total waste of $58.00.