Auntie Anne's - Thornton Township

On top of my original complaint, the item was cold likely because they never put it in the heater. This is one of the worst experiences I 've had with this location. My original complaint is I had earned a free pretzel item reward and selected redeem now when I was next in line after a group that I thought had already ordered but I guess decided to make 3 more separate orders. I stood there next in line for over 10 minutes so my earned reward which had not been redeemed expired . The cashier put the code in manually and I paid the remainder for my lemonade mixer which is severely overpriced at 50 cents more than the regular which is already overpriced. After I paid the difference and was waiting for my drink in addition to my free pretzel, the cashier said the reward expired. I explained that was because I had been standing in line for over 10 minutes behind a group that seemed to acquire more people with each separate order. I told her I wasn 't leaving without the free item I earned and the item I had just paid for. After a minute with my frustration and disbelief increasing, she finally honored the unused yet expired reward. My issue is with the time limit of usage of an earned reward. I also have an issue with the price if the lemonade. I also have an issue with the service because rather than apologizing for the wait which caused my earned reward to expire and honoring the reward without rebuttal, she made me uncomfortable and upset by initially refusing to give me my order. I usually order ahead in the app and pick up my order, but today I didn 't. The wait would have been the same regardless because they don 't honor pick up customers before the ordering customers. Another problem I have is the inventory. In the mid afternoon there shouldn 't be anything not readily available. They 've had all morning to get items prepared and in the heated container. It was only 2 people, one at the register and the other making pretzels. Every other customer or group shouldn 't have to wait 15 minutes per order.

The only thing I ordered was a large raspberry lemonade. It was ok. Everything is just overpriced these days.

The cashier who worked 10-30 around 6:45 pm was very unprofessional and had a nasty attitude I won’t be back never again

The food wasn't great. I was disappointed.. however the staff did move the line pretty quick.

Got a small drink and pretzel for 1.00 thanks to T-MOBILE