El Pollo Loco - Thousand Oaks

WORST EXPERIENCE. It is 9:30. I was in the Drive thru. Someone asked me for my order and while I was trying to order a rude ass Manager said 'We are closed ' very rudely like 10 times. EXCUSE YOU. YOU COULD HAVE SAID IT KINDER. MANAGE BETTER. You do not own the place. You work for it. You work to serve. Never ever going to come back without an apology. (this post was from a week ago) they took it off so you won’t see their bad quality work.

Menu has greatly expanded in the past year. Drive through service is great for the times we are in. Very efficient.

Great and fresh food, I love the character this spot has, and the cashiers were super friendly. I will definitely visit here when I’m around.

The wood grilled chicken pulled me in and my love for Mexican food. I get used to TexMex, but I had to try the LA Mex. I ordered Tacos al Carbon and beans for the page. The tortillas fell apart, so I ate them with a fork. Not much taste except salsa. My beans were very simple, seemingly sanse season. My son got a queen and said it was just okay. I really wanted to like it more, so maybe if we go back, I'll stick to the grilled chicken.

I wish there is a less star to give. This branch decided to package chicken that they must have reheated several times because we ordered online. Got home only to find the chicken so dry that my kids just couldn?t eat them. It is really sad that people could pack food for that is almost like a left over which was what my girls called it. Wanted to drive back and throw the food at them, but my wife asked me not to do so. She had to make food so late for the kids to eat. Just so sad and wicked from the workers.