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Feedback gevenDid the distillers tour and had a blast. Really like the history of the building and the added straight from the barrel tastings. Will definitely be back for another tour sometime.
The Halloween event was a joke. Over $40 on drink tickets and then went down to eat and the Halloween event closed and couldn't get reimbursed the funds for the drink tickets. Was told to come back and get drinks; however I don't live in the area. A reimbursement would have been much better suited.
Step is a funny , thrilling and driven man and it was a pleasure to be at his bar this afternoon. He was determined to give me the best experience possible and it was. The drinks were balanced and smooth and the vibe was uplifting and very energetic. Great place , good music beautiful set up , clean and the food smells WONDERFUL. There is a location opening up closer to home but I loved the service I had today at the Three oaks location. I will be back.
My husband, two sons, age 13 and 10, and I arrived at 7:30 pm and walked to the host desk where there were no other customers waiting. I waited for three of the employees to stop their conversation long enough to look up and acknowledge us. There were two female and one male employees. One female host told us that there would be a 45 minute wait for our party even though at first glance, the restaurant appeared half empty. It seems that she thought that would deter us, but we had been driving from Chicago for the last two hours and had had a good experience at the restaurant once before, so we put in our name. We also assumed that the 45 minute time was an exaggeration as there were so many empty tables. We proceeded to wait 40 minutes while during this time, 1. I was able to count over 60 available seats, 2. five parties left, 3. ONLY one other table of four was seated, 4. one of the three original employees who were chatting stood behind the counter repeatedly wiping invisible spots from menus. I also noticed several servers walking around and chatting with little concern. Others diners were also very obviously looking at us as we were the only customers during the 40 minutes who were waiting or who had even arrived. It was at this time that I walked over to the menu-wiping employee and asked her if we had any hope of getting seated or if we should leave. She rolled her eyes at me and went to answer the phone that was promptly answered by the other host at the main desk. The menu employee then walked away from me and brought over a male employee, again one of the original three chatters. He walked me to the tablet and started scrolling through as he explained the intricacies of seating people. He pointed out that there were four tables reserved for a 20 person party. I asked about the other 40 open seats and he again began to explain some nonsense about assigning staff to tables. By the way, even if it was true that your staff was gearing up for a 20 person party, and let 's say those were the only four tables available in the entire restaurant, my family still could have eaten and left before that party arrived. I asked if we should just leave at which point he told me, based on no obvious evidence, that it would be a longer wait and so we should make a decision. Basically telling us to go ahead and leave.
Awesome burgers great Manhattan,Had a wonderful time and enjoyed the night.