Urban Cafe - Timaru

I would give this restaurant no stars. It took a long time to get served, and when we finally did, our orders were all incorrect. Thankfully, we weren't starving at the time. There was no care or warmth in the food at all.

The coffee was expertly brewed, and the stuffed potato and vegetable salad were delicious. My friend remarked that the Brunch Cake had great flavor, with the eggs cooked to perfection and the bacon and tomatoes were delightful! A big thank you to the team, who did an excellent job even though they were short-staffed, as noted in the signage.

The coffee was great today, but it would have been nice to see a smile from the staff. I observed three employees going about their work without any visible smiles.

We got a cup of tea and coffee, and was stopped from taking off the cover that was placed over the muffins, as this was obstructing the view, as I couldn't see properly what they looked like. Also, I went to take a water bottle to my table, and was prevented from doing this, as I might put salt into the bottle. The staff were rude, and need to use manners. Hardly any cafe has stopped me taking a water bottle to my table, unless they are short of bottles. In those cases, staff politely offer to fill our glasses, or get us another one to use at our table. It seems that you can't do anything without asking. Perhaps you have to ask the staff if as to whether you eat your food before your drinks, after your drinks, or at the same time. I would advise anyone dining at a cafe, not to go there. It's not the only cafe in Timaru. There are others that offer great service. Robert Harris at Washdyke and the Ballentynes shop being two examples.

Would give 0 stars if I could, i was given full cream milk not plant based. I have allergies and ended up really sick.