Domino's Pizza - Topeka

I had a question about my order payment at Domino's, and I was pleasantly surprised by how well it was handled by the staff. Thank you once again for providing a great customer experience!

I placed an order for pickup and was surprised at how quickly it was ready, which was my mistake. However, when I got home and opened the pizza, I was disappointed. It was a large pizza with only 20 pepperoni slices, a few black olives, and pineapple, and no pieces of bacon. It may have been a special deal, but if I wanted just a few toppings, I would have ordered that. I hope the next pizza will be better, or else I may go somewhere else.

Adam was incredibly kind and respectful, and managed to execute my order flawlessly. At first, I was skeptical that it was done right, but I soon realized that it was thanks to Adam's attention to detail. Thank you so much for the great service.

Ordered 2 large 2 topping pizzas. Gave the delivery driver an $8 tip to drive about 7 blocks because it snowed this morning and I didn’t feel like scraping off the car. I got one that looked good and the other was about 1/2 the size of the other. I attempted to call the store and sat on hold for over 10 min. Before someone picked up. Then when someone finally picked up the phone they said “Please Hold” and put me back on hold. I’m still waiting to talk to someone after being on hold for over 20 min. Whoever did the quality check also did a poor job. This pizza should never have been put in the oven. According to the app someone named Carnell made the pizza. Apparently he messed it up and didn’t have enough pride in doing a good job that he put it in the oven anyway. Someone else must have known it was messed up when they did the quality check and they still sent it out the door. Then when I talked to a second person after being on hold for 20 min the person they put on the phone with someone who couldn’t help me. So he put me back on hold. Been on Hold for 30min at this point. The lady who finally answered after 30 min was curt to the point of being rude. She basically said she just wanted to get me off the phone. Normally I get good service from this Domino’s but quality was lacking in all departments this evening except for the delivery driver. He did a good job.

I ordered pizza last week, paid for three toppings with extra toppings on each of them, and was charged for that. What I got was a pizza with like 9 slices of pepperoni total. I chose the points for my compensation. I went to use the points for a free pizza tonight , placed my order , just for the trash can of a store to cancel my order, then ignore the ringing phone for 16 minutes and 19 seconds before picking it up to immediately hang up without a word. This was an order which i used points on, the points are gone but i didnt get anything out of it. Whoever manages that particular store needs fired. I dont say that lightly i order from this dominos regularly , almost at least once a week, for the past year, and im finally fed up with their horrid customer service and inability to make even a singular pizza correctly My points are missing and they frequently ignore their customers mess up orders. Other mistakes I've gotten from this location: Pizza with literally no sauce on it on multiple occasions Burnt food on multiple occasions Missing food items Completely wrong orders they don't even label their boxes on delivery so the drivers don't know what they're taking where Called the store on many many many occasions to ask what's taking an order so long hours not once has anyone answered the phone. Just the bottom of the barrel. Don't order from here unless you have the patience of a Saint and don't care what they bring you, if anything.